topic Re: imagePROGRAF PRO-1100 Print jobs cancel themselves in Professional Photo Printers

imagePROGRAF PRO-1100 Print jobs cancel themselves

ksmichaelsross — Thu, 24 Oct 2024 13:25:31 GMT

I have a ImageProGraf 1100 it's on a wifi network and I connect my Windows 11 Home computer to it via Wifi. It's been working fine. Tonight, I sent it a print job via Professional Print and Layout. PPL shows activity, a print queue appears listing the job. The queue shows standby, sending, and then errors out. I can press the "Show UI" button and see the front panel of the printer. When I go to the job history it shows that the print was cancelled - no other indication of what the issue might be. I've checked the IP address, despite being able to bring up the UI on my PC which would indicate communication. I've rebooted the printer and the PC with no success.

In the process of troubleshooting the issue, I changed the admin password to be able to access the job manager.

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

davidarosen — Fri, 25 Oct 2024 21:02:32 GMT

Any Response or solutions? only printed one photo and my computer sends images to printer, shows up in printer display, but nothing happens. Paper is in, paper trays extended, but it doesnt even try to pull paper and print job goes away and its says "Printer Ready" on display.

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

ksmichaelsross — Sat, 26 Oct 2024 02:04:31 GMT

I did a hard reset of the printer and reinstalled the canon software, that fixed mine.

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

davidarosen — Mon, 28 Oct 2024 20:13:48 GMT

My problem wasn't showing any errors in the process or queues. It acted like it did the print job. Got on with Tech support and they confirmed that the printer is defective and not performing as it should. Now they are sending a replacement and I had to box up the old one and need to send it back. ugg.

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

ksmichaelsross — Mon, 28 Oct 2024 20:46:32 GMT

I poked around in the settings and reset them all. Then when I went through the initialization process everything worked like it should. I carried my boxed unit up a narrow and winding staircase. (I'm 73) It now will sell with the house.

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

davidarosen — Mon, 28 Oct 2024 21:33:45 GMT

My printer wasnt taking action to even print a WIFI settings report. These things are heavy!!! you are right.

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

exeter_acres — Tue, 03 Dec 2024 00:18:49 GMT

Ugg... I'm having the same issue... what specifically do you mean by initialization process? Turn off and On? I'm loathe to do that knowing the ink usage. I have reset all settings and nothing

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

davidarosen — Tue, 03 Dec 2024 01:15:09 GMT

Call canon services…

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

ksmichaelsross — Tue, 03 Dec 2024 02:12:09 GMT

After the hard reset, I reinstalled the software like I did the first time, the Canon software finds and configures the wireless settings. Mine is connected wirelessly, I suspect a wired connection is far less fussy.

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

exeter_acres — Tue, 03 Dec 2024 02:19:19 GMT

thanks... I had done a full reset... and reinstalled drivers.. nothing.. Finally bit the bullet and just turned it off and back on.... working fine now... Just didn't want to do that as it seems to use quite a bit of ink re-priming.....

So weird that the display said it was printing... but nothing happened!

Thanks so much for coming back to this old thread to answer

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

davidarosen — Thu, 16 Jan 2025 14:52:16 GMT

@exeter_acres I just did the same thing. This happened again with my replacement printer. Display says "Printing..." and then nothing happens, and then the printer display turns back to "Ready to Print" after nothing. I Was able to get the printer to do a nozzle check and print its page, without a problem.

LATEST NEWS:

Even though, I and everyone else I know, is afraid to power cycle (off and on) the printer as we expect major ink usage to occur in the re-cycle, after checking the voltage on the power strip which was fine, I decided to unplug the power cord and place into another slot on the power strip (its the only device on the strip)... and it just printed the LAN Settings... I am hopeful it will print from Lightroom and PC now.. cross fingers.

The Printer is PRINTING again... YEAH...

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

FurmanPhoto85 — Sat, 15 Mar 2025 13:22:56 GMT

Yeah this is still an issue that is happening. Currently dealing with this myself on a Mac. I've reset the LAN etc. but am not going to turn off and on because the ink cost is just too high for that to be a viable solution.

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

exeter_acres — Sun, 16 Mar 2025 12:54:38 GMT

Curious for all of us that this issue is happening… Are we all on Wi-Fi… Or is anyone who this is happening to hardwired land… I’m on Wi-Fi I think ultimately I’ll try and run a network cable over to where the printer is just to see…

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

exeter_acres — Sun, 16 Mar 2025 12:55:25 GMT

Also, when you quickly turn it off and then back on, it doesn’t seem like it’s doing much with the ink… I know there are stories of when you turn it off and on it uses a ton of ink, but I’m not sure if that’s actually happening with the 1100…

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

FurmanPhoto85 — Mon, 17 Mar 2025 01:11:31 GMT

I'm on Wifi. I connected with a cable but can't even seem to figure out how to print it when I'm hardwired. I do admit though that that is on me. If you do know, let me know. I'm using Canon's professional print and layout

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

davidarosen — Tue, 18 Mar 2025 21:54:13 GMT

The other thing I noticed is that I send a print to the printer, it appears to go through, and then Lightroom acts like the print job is done, even though nothing happened. This just happened, but the REAL CULPRIT was that I was out of an ink (CO). When I replaced the ink cartidge, it printed again and since. So, unfortunately, not a great User Experience since the printer and software should be telling us we cannot print as the ink is unavailable... it only shows a warning with a "!" in a yellow triangle. The printers do a great job, IMO, but they need a red Stop Sign 🛑 and some wording to go along with it... "Unable to Print. Please Add/Replace Ink to Cartridge X"

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

morscode — Fri, 20 Jun 2025 03:17:45 GMT

For what it's worth, I ran into this issue today, Solved it by disabling WiFi from the printer menu, and then re-enabling it.

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

davidarosen — Fri, 20 Jun 2025 18:02:14 GMT

Its definitely fixable without returning the printer... like me. Sometimes Hardware people have a hard time with Software.. BUT the printer is amazing and does quite the quality work!

Re: imagePROGRAF PRO-1100 Print jobs cancel themselves

lynnk1 — Mon, 30 Mar 2026 00:32:35 GMT

Disabling and enabling the WIFI on the printer absolutely worked for me too.