Pro-300 card stock dragging corner during top feed

cbaird99 — Fri, 22 Nov 2024 14:47:35 GMT

I bought my Pro300 March 2023 to print note cards and art prints for my watercolor business. Orders are picking up and I am printing more frequently, just printed 150 cards over the course of several days as I tend to baby it along, 3-4 sheets top feed at a time, 60lb paper from Red River or today, 80lb vellum card stock. As it feeds through it is now "catching" on the left corner of the card stock, printer makes a bit of a clicking sound. It feeds through fine, image is great but this is leaving a tiny black spot on the corner and the paper is peeled a tiny bit on that corner. I am panicking as xmas orders are coming! I was going to do a roller cleaning including wiping the roller. Any other suggestions?? This weight paper shows to be fine for the printer and I have been printing on it for over a year with no issues til now.

Re: Pro-300 card stock dragging corner during top feed

Patrick — Mon, 25 Nov 2024 17:19:22 GMT

Hi cbaird99,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-300 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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topic Pro-300 card stock dragging corner during top feed in Professional Photo Printers

Pro-300 card stock dragging corner during top feed

Re: Pro-300 card stock dragging corner during top feed