topic Re: I can't get my pro 1000 to print. in Professional Photo Printers

I can't get my pro 1000 to print.

AaronD — Sun, 03 Nov 2024 20:15:27 GMT

The screen on the printer says Ready to Print. There's plenty of paper plenty of ink, everything is plugged in.

I've everything off and on again. I've pulled all the cables and plugged them back in

I've tried to print using Canon's Pro Print & Layout and Adobe Photoshop Print.

All I get is a sheet of paper runs through, unprinted.

I've spent all afternoon trying to get a print made. Not happy. I've got a $150 Brother laser printer that has worked flawlessly and hassle free from the day I plugged it in. This Canon has never 'just worked'. I have made prints but I don't know how. There is nothing intuitive or logical or user friendly about this Canon.

Update: I am getting 1/2" of image and then printing stops and the paper is fed through, unfinished.

Re: I can't get my pro 1000 to print.

Patrick — Tue, 05 Nov 2024 18:56:03 GMT

Hi AaronD,

It would appear that this issue may be hardware related. Because of this, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-1000 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: I can't get my pro 1000 to print.

AaronD — Tue, 05 Nov 2024 20:17:13 GMT

Turns out it was because my USB cable was running through a hub that was plugged into the computer. When I plugged the cord directly into the computer, it worked fine.