topic imagePROGRAF TC-20 Printing Stripes only on Blue in Blocks???? in Professional Photo Printers

imagePROGRAF TC-20 Printing Stripes only on Blue in Blocks????

ls7gfx — Sat, 26 Oct 2024 23:59:04 GMT

I've had this issue with three TC-20's now around the 160th print. I've done several nozzle checks, I'm still using the original ink that came with the printer, and this is used daily, multiple times a day. I've done a factory reset as well. It just happens with the blue but because blue is in almost all of the prints we use, it's causing lines throughout all of our prints.

I'm all out of options? Does anyone have a clue as to why this is happening? The last time this happened, Canon just replaced the whole printer after replacing the head didn't help.

I'm willing to try anything, we use this printer to run our business and it's causing us horrible issues.

Thanks

Re: imagePROGRAF TC-20 Printing Stripes only on Blue in Blocks????

Patrick — Tue, 29 Oct 2024 20:06:42 GMT

Hi ls7gfx,

Because this issue is hardware related, it is recommended that you contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 6:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue you are experiencing with your imagePROGRAF TC-20 and resolve it for you or provide you with your available service options.

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