topic Re: ProGraf 1000 - Support Code 1062 Cannot print. The paper widths do not match in Professional Photo Printers

imagePROGRAF PRO-1000 - Support Code 1062 Cannot print. The paper widths do not match

Rick_Floyd — Thu, 17 Oct 2024 12:08:29 GMT

I have been printing without issues for the last 9+ months using the Canon Professional Print and Layout software. I am now getting the following error:

ProGraf 1000 - Support Code 1062 Cannot print. The paper widths do not match.

I've removed and reloaded the drivers multiple times. I've reinstalled the CPP&L software multiple times. I've turned off the Size Match options in both the Upper and Manual Tray printer menus. NOTHING is solving this issue.

I don't understand how this happened. But, most importantly, I have 12 photos that need to be printed by this Saturday for an exhibit. So, I really need help. Does anyone have a suggestion I can try? Have you been able to resolve this yourself?

HELP!!!!

Re: ProGraf 1000 - Support Code 1062 Cannot print. The paper widths do not match

Rick_Floyd — Thu, 17 Oct 2024 02:29:54 GMT

I still don't have a total solution. But, I have discovered a work around and possible direction for a solution. What I found so far is that if I print from the Paper Source: Top Feed and select Media Type: from Photo Papers and NOT from Fine Art Papers, I can get it to print. It still lets me use the Hahnemuehle paper Printer Profile:

Initial prints seem equal to the results so far. I'll keep testing. Also, I think this may be all a result of the Sequoia 15.1 software upgrade. I'll keep updating this as I get more information. At least I can make the 12 prints I need for an upcoming show.

Re: ProGraf 1000 - Support Code 1062 Cannot print. The paper widths do not match

rsilber — Thu, 17 Oct 2024 14:30:47 GMT

Fine art papers enforce a minimum margin. You can disable that setting in the print driver, but this may lead to your issue. I have read of others with print issues after updating to Sequoia. For this reason I don't update production machines for a long while after major releases.

Re: ProGraf 1000 - Support Code 1062 Cannot print. The paper widths do not match

Rick_Floyd — Thu, 17 Oct 2024 14:37:00 GMT

Thanks for the insight. Right now I’m able to get my next gallery printed. Afterward, I will dig further into the issue. I have a spare Mac mini and I will probably set that up to print with the previous operating system to see if that gives further insight. I’ll keep this open and report as I find out more.

Re: imagePROGRAF PRO-1000 - Support Code 1062 Cannot print. The paper widths do not match

Rick_Floyd — Mon, 11 Nov 2024 15:45:08 GMT

I've just upgraded to the latest version of Sequoia (15.2). It is confirmed that there are incompatibilities with Canon printer driver software and Sequoia operating system. When setting up a new Mac mini, a warning message regarding the drivers being outdated / compatible pops up. I hope Canon updates their drivers SOON. But, sadly, I'm not hopeful since others are reporting the same issue with the new Windows computers and new chip architecture.

Re: imagePROGRAF PRO-1000 - Support Code 1062 Cannot print. The paper widths do not match

Stephen — Mon, 11 Nov 2024 16:07:59 GMT

Hey, Rick_Floyd!

The current version of the software is updated to support Sequoia. HERE is a direct download, and HERE is the page on our site. Details: