topic Re: New imagePROGRAF PRO-1000 saying the maintenance cartridge is full and have not printed any prin in Professional Photo Printers

New imagePROGRAF PRO-1000 saying the maintenance cartridge is full and have not printed any prints

seanature — Thu, 15 Aug 2024 12:45:10 GMT

Hello!

I opened my brand new imagePROGRAF PRO-1000 last night and was able to print a tester sheet for ink which worked. I did buy new ink knowing the starter ink would not have much in it but I did not hear anything about buying another cartridge. I have tried everything reinstalling it turning the printer off for several hours and then trying again. There is no ink on the pad. Is this a malfunction someone please help I appreciate it!!

Re: New Pro-1000 printer saying the maintenance cartridge is full and have not printed any prints

Danny — Thu, 15 Aug 2024 12:43:25 GMT

Thanks for joining the conversation, seanature!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: New Pro-1000 printer saying the maintenance cartridge is full and have not printed any prints

seanature — Thu, 15 Aug 2024 12:44:10 GMT

I can not get ahold of anyone at canon it says you are not open today.

Re: New Pro-1000 printer saying the maintenance cartridge is full and have not printed any prints

Danny — Thu, 15 Aug 2024 12:45:59 GMT

Our printer support team is open Monday through Friday from 9a to 6p ET. We recommend trying again later today.

Re: New Pro-1000 printer saying the maintenance cartridge is full and have not printed any prints

seanature — Thu, 15 Aug 2024 12:47:38 GMT

I saw 8:30 sorry about that I will try at 9 🙂

Re: New Pro-1000 printer saying the maintenance cartridge is full and have not printed any prints

SmirkingFox47 — Thu, 29 Aug 2024 15:05:21 GMT

I am curious as to what happened here if you're willing to share. I have a G-620 and recently replaced the maintenance cartridge and it did not recognize it as a new cartridge.

Re: New imagePROGRAF PRO-1000 saying the maintenance cartridge is full and have not printed any prin

mdwcox62 — Fri, 13 Sep 2024 00:22:12 GMT

any resolution. i just got a 1100 and im having the same issue. They are sending me a new MC. see what happens