topic PIXMA PRO-200 - Screen not working, printer appears offline when trying to print in Professional Photo Printers

PIXMA PRO-200 - Screen not working, printer appears offline when trying to print

monikab — Tue, 10 Sep 2024 12:06:07 GMT

First error I received was that there is a paper jam, but I had no paper inside the printer. I printed few days before and it worked fine. Since I did not have any paper jammed I unplugged the printer for 10 min when I plugged it back in and turned it on the screen remains dark - slightly navy - so I know it's on but there is no error showing no menu. When I try to print something from my Mac it says the printer is offline. I tried to unplug and plug the printer back on and turn it on and off. Sometimes I see Canon logo briefly then it goes dark again. Please help. Has my printer run it's course? I've had it for 3 years

Re: PIXMA PRO-200 - Screen not working, printer appears offline when trying to print

Patrick — Tue, 17 Sep 2024 20:25:04 GMT

Hi monikab,

Based on your description of the issue and what you have already performed, your PIXMA PRO-200 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.