topic Re: Pixma Pro-100s not installing on Windows 11 laptop in Professional Photo Printers

Pixma Pro-100s not installing on Windows 11 laptop

HelenC1 — Thu, 15 Aug 2024 12:21:16 GMT

I have just been trying to install this printer on a new laptop using Windows 11. I have downloaded the most recent driver from here https://www.canon.co.uk/support/consumer/products/printers/pixma/pro-series/pixma-pro-100s.html.

However, when I run the installation the software tells me that it can't find the printer and to connect via USB. I have done so but it still doesn't detect the printer with the cable. I have done a factory reset on the printer and tried again but still the same result. I have printed the network configuration page direct from the printer and it tells me the Wireless LAN is enabled and the connection is active.

I have also tried to connect the printer via Settings > Printers and Scanners. It finds the printer, connects, installs and then messages that the driver cannot be found. I have tried installing the driver through Device Manager which was also unsuccessful. I have deleted all references to the printer in Device Manager and also the registry. Nothing so far has worked. I also tried the XPS driver with the same failures.

I have an MG3650S printer connected wirelessly and that is working fine.

I have now spent the best part of a day trying different options. Any help would be much appreciated before I throw the printer out of the window!

Helen

Re: Pixma Pro-100s not installing on Windows 11 laptop

Ron — Mon, 19 Aug 2024 15:12:09 GMT

Hi HelenC1. Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The Pixma Pro-100s isn't sold or supported by our team here at Canon USA
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Pixma Pro-100s not installing on Windows 11 laptop

HelenC1 — Sat, 24 Aug 2024 09:24:16 GMT

I managed to install as WS so problem now solved.