imagePROGRAF PRO-300 says paper is wrong type or wrong size

ColinR1961 — Tue, 25 Jun 2024 14:52:28 GMT

Hi,

I’m currently using Canon Professional Print & Layout (PPL) software, a Canon Pro-300 printer and A3+ Hahnemuhle Fine Art Baryta paper. In accordance with Hahnemuhle’s instructions, I’ve been using a “Media Type” of “Baryta Photo Paper” within PPL and getting good results. I have read that for optimal results it’s best to import a custom media profile. I downloaded the relevant AM1X file from the Hahnemuhle website and installed it using Canon’s Media Configuration Tool. All went smoothly and I now get an option of “HFA FineArt Baryta” as a “Media Type” within PPL. However, when I send my photo to print I get an error message on the printer’s LCD screen that I’m either using the wrong size paper or the wrong paper. If I re-select the Media Type as “Baryta Photo Paper” within PPL and re-send the print job, it works fine.

I’ve also just noticed that if I send a print using A5 paper and a Media type of “Photo Paper Plus Semi Gloss” I am also getting this problem and the only way I can see around it is to choose “Print with the loaded paper” on the printer’s LCD screen. These exact settings had been working just fine until I imported the AM1X file. I'm using Windows 11.

Does anyone have any ideas why this is happening ?

Thanks for any help.

topic imagePROGRAF PRO-300 says paper is wrong type or wrong size in Professional Photo Printers

imagePROGRAF PRO-300 says paper is wrong type or wrong size