topic Re: PRO-1000 printer printing incorrectly since firmware update in Professional Photo Printers

PRO-1000 printer printing incorrectly since firmware update

erinsikes — Fri, 07 Jun 2024 21:55:35 GMT

I have the imagePROGRAF PRO-1000 photo printer, 3 years old, operating on a mac with sonoma software.

I updated the firmware and ever since, my large format print is discolored 😩 The left image is what it should look like and the right is after firmware update. I've talked to canon for hours and they've basically confirmed it's a hardware issue as a result of the firmware update. Hoping to hear from any others on whether they were able to get this fixed or what course of action I have now. #imagePro1000

Re: PRO-1000 printer printing incorrectly since firmware update

jrhoffman75 — Sat, 08 Jun 2024 10:30:44 GMT

" I've talked to canon for hours and they've basically confirmed it's a hardware issue as a result of the firmware update."

What did Canon say about resolving the problem?

Re: PRO-1000 printer printing incorrectly since firmware update

jrsforums — Sat, 08 Jun 2024 14:54:01 GMT

I do not see this on my Window 11 system

Re: PRO-1000 printer printing incorrectly since firmware update

erinsikes — Sat, 08 Jun 2024 14:56:39 GMT

They said I'd have to send it to NY or the west coast to have it serviced. Seeing as how this is a massive printer, the cost of shipping and servicing that would likely outweigh the cost of a new printer. It's not under warranty and although it is due to a firmware update, they said they have no responsibility in the matter.

Re: PRO-1000 printer printing incorrectly since firmware update

jrsforums — Sat, 08 Jun 2024 15:01:14 GMT

A hardware issue…caused by a firmware update….should be able to be fixed by a firmware fix. I see a lack of believable rational in the response you got.

Re: PRO-1000 printer printing incorrectly since firmware update

jrhoffman75 — Sat, 08 Jun 2024 15:16:33 GMT

There is a firmware 2.5 update available from October 2021.

Re: PRO-1000 printer printing incorrectly since firmware update

erinsikes — Sat, 08 Jun 2024 15:17:39 GMT

I agree.

Re: PRO-1000 printer printing incorrectly since firmware update

jrhoffman75 — Sat, 08 Jun 2024 15:19:06 GMT

@jrsforums wrote:

A hardware issue…caused by a firmware update….should be able to be fixed by a firmware fix. I see a lack of believable rational in the response you got.

There may be more to the story. The only update I see on the support page is from 2021. If it was a problem I would think it would have showed itself before this. (Unless there is an OTA firmware update that was issued vis the driver.).