topic Re: PIXMA PRO-100 Problem With Print Colors in Professional Photo Printers

PIXMA PRO-100 Problem With Print Colors

Ken_k — Tue, 23 Apr 2024 17:48:56 GMT

I'm not sure if my problem is with LR or my Pixma Pro-100 printer. Below are 2 versions of the same photo. The bottom one is the original LR edited one and he top one is what the image looks like coming from my Canon printer. Color management is via the Canon profile for the paper and the print adjustment box is unchecked.

I'm also posting on the Adobe site to see if there's something I need to do with the print.

Thanks for any help you can offer.

From Pro-100From Lightroom

Re: Problem With Print Colors

shadowsports — Sun, 21 Apr 2024 19:52:36 GMT

Greetings,

This looks like Double Color Management to me.

What application are you printing from?

Try disabling color management in the print driver and let Lr or PSP control it. If you are certain color management is only being performed in one application, try printing a nozzle test pattern and confirm your inks/printer are performing as expected.

Re: Problem With Print Colors

Ken_k — Sun, 21 Apr 2024 20:17:20 GMT

Rick, thanks so much for the quick reply. Much appreciated.

I'm printing from LR. I think I have LR controlling color management. Please confirm:

The dialog in LR says to turn off color management in the print dialog. I'm not sure if or how to do that.

Re: Problem With Print Colors

jrhoffman75 — Sun, 21 Apr 2024 23:50:46 GMT

@Ken_k wrote:
Rick, thanks so much for the quick reply. Much appreciated.
I'm printing from LR. I think I have LR controlling color management. Please confirm:
The dialog in LR says to turn off color management in the print dialog. I'm not sure if or how to do that.

Hi Ken_k.
To start, have you run a nozzle check? Also, you have a Low Ink warning. Do you have a cartridge to replace it with? It will be difficult to address a print problem if we aren’t sure that all colors are printing properly.
Is your computer macOS or Windows?

Re: Problem With Print Colors

shadowsports — Mon, 22 Apr 2024 00:13:59 GMT

Hi Ken,

I asked John to have a look at your post. I don't have my Pro-100 any longer.

Thank you John 👍

Re: Problem With Print Colors

Ken_k — Mon, 22 Apr 2024 10:24:43 GMT

Thanks Rick.

Re: Problem With Print Colors

Ken_k — Mon, 22 Apr 2024 10:31:14 GMT

Thanks for weighing in John. When this problem first began I had one cartridge out of ink and several that were showing low. I replaced the empty one and also got reserves for the 2 that were low. The nozzle check showed yellow and magenta not printing. I replaced the yellow but magenta wasn't one showing as low last check. I repeated the nozzle check and all 8 colors printing normally. I printed the photo again and it's greatly improved but I'm heading out to get a magenta cartridge today.

Just out of curiosity, the magenta ink level shows low + setup. A couple of the other nearly full cartridges also have the "setup" suffix as well. What does that mean?

Re: Problem With Print Colors

jrhoffman75 — Mon, 22 Apr 2024 10:44:07 GMT

Hi Ken.

I know that some people have reported that their cartridges say setup and other don't. It may be a Canon designation to identify cartridges that are included in the printer box vs retail products. No one has ever reported that there is a problem using them.

To check on color management being turned off you want the Printer Options->Color Matching dropdown (first one in list). You should see Color Sync selected and the box greyed out.

Re: Problem With Print Colors

Ken_k — Mon, 22 Apr 2024 17:40:14 GMT

All low level cartridges have been replaced and the prints look great. Thanks again John & Rick.

Re: Problem With Print Colors

shadowsports — Mon, 22 Apr 2024 18:13:38 GMT

Ken,

We appreciate it 😀

Re: Problem With Print Colors

jrhoffman75 — Mon, 22 Apr 2024 18:28:27 GMT

Glad all is working well now Ken.

Re: PIXMA PRO-100 Problem With Print Colors

EdnaH01 — Mon, 29 Apr 2024 15:45:50 GMT

Are you on an iMac and upgraded to Sonoma 14.4.1? I was getting great results until I upgraded the OS to Sonoma. None of updated drivers are working properly on either the Pixma Pro 10 or Pixma Pro 100 in LR classic or PS. Now the color and sizing is whacked out again. Please Canon keep up the drivers up to date!! I have an investment in ink and paper for both printers. 1:30 a.m. trying to get prints out to a client and it was a hot mess. Wasted a lot of ink and paper, both Canon brand specific!!

Re: PIXMA PRO-100 Problem With Print Colors

shadowsports — Mon, 29 Apr 2024 15:49:53 GMT

Hi EdnaH01,

If you'd like assistance with something, please start your own thread. Thank you in advance. 😊

Re: PIXMA PRO-100 Problem With Print Colors

Ken_k — Mon, 29 Apr 2024 15:56:41 GMT

Just to jump in with a quick reply - I'm running High Sierra on a 2011 Mac. That's the highest OS this old girl will run.

Re: PIXMA PRO-100 Problem With Print Colors

jrhoffman75 — Mon, 29 Apr 2024 16:30:11 GMT

@EdnaH01 wrote:
Are you on an iMac and upgraded to Sonoma 14.4.1? I was getting great results until I upgraded the OS to Sonoma. None of updated drivers are working properly on either the Pixma Pro 10 or Pixma Pro 100 in LR classic or PS. Now the color and sizing is whacked out again. Please Canon keep up the drivers up to date!! I have an investment in ink and paper for both printers. 1:30 a.m. trying to get prints out to a client and it was a hot mess. Wasted a lot of ink and paper, both Canon brand specific!!

Welcome to the forum.

As Rick said you should start your own thread.

I just test printed from LrC with driver 16.80.0.0 and macOS 14.4.1 using an M2 MacBook Air and it printed fine. Repost your question on a new thread.

Re: PIXMA PRO-100 Problem With Print Colors

EdnaH01 — Mon, 29 Apr 2024 16:42:43 GMT

I just did. New to the community and finding my way around here. This has been beyond frustrating and and an exhaustive waste of time and consumables.