topic Re: Support Code 1698 - imagePROGRAF GP-300 in Professional Photo Printers

Support Code 1698 - imagePROGRAF PRO-300

Oldphotoguy — Thu, 04 Apr 2024 12:15:13 GMT

I was printing a B&W print on my Prograph 300 when I got the “Support Code 1698” indicating I need to replace one of the ink cartridges. I stopped the printer, but cannot override the support code to replace the empty cartridge. Any suggestions as to how I can override the code and get the ink carrier to move are appreciated.

Re: Support Code 1698 - imagePROGRAF GP-300

shadowsports — Wed, 03 Apr 2024 23:27:48 GMT

Greetings,

See if these help:

Canon Knowledge Base - Replacing an Ink Tank - PRO-300

Canon Knowledge Base - Support Code 1698 Appears (Ink is Out) - PRO-300

Re: Support Code 1698 - imagePROGRAF GP-300

Oldphotoguy — Wed, 03 Apr 2024 23:37:22 GMT

Rick, I tried both of the options you suggested before posting my problem. I just can’t get the code to go away no matter what I do. I’ve turned the printer off, restarted and held down the stop button as suggested with no resolution. Really at a loss as how to solve this problem.

Re: Support Code 1698 - imagePROGRAF GP-300

shadowsports — Thu, 04 Apr 2024 03:39:48 GMT

Greetings,

I recommend reaching out to Canon Support.

My Canon

Re: Support Code 1698 - imagePROGRAF GP-300

Oldphotoguy — Thu, 04 Apr 2024 11:04:31 GMT

Rick, That’s my next move, unless letting it set over night and restating it works. Thanks for your input.

Re: Support Code 1698 - imagePROGRAF PRO-300

shadowsports — Thu, 04 Apr 2024 14:45:41 GMT

Please let us know what they say. Will be interested to know the solution.

Re: Support Code 1698 - imagePROGRAF PRO-300

Oldphotoguy — Thu, 04 Apr 2024 22:12:36 GMT

The printer is now working thanks to the great Canon customer service. I talked to a very knowledgeable lady named Barbara for about 30 minutes to fix the problem. We tried the online process and could not get the carriage to move and finally moved it manually (we went through those steps several times). I unplugged the printer, replaced the ink cartridge, and we turned the printer on and off and pressed the stop button to remove the Support Code. Still no luck. Then I shut the printer again, pressed the on button five times (clicked my heals three times) and the carriage moved when I plugged it back in and turned it on. This is a short explanation of what happened, so if it does not make sense reach out to me.

Re: Support Code 1698 - imagePROGRAF PRO-300

shadowsports — Thu, 04 Apr 2024 22:20:05 GMT

No, I get it 🤣

Thank you, and glad its working.

Re: Support Code 1698 - imagePROGRAF PRO-300

Oldphotoguy — Thu, 04 Apr 2024 22:21:51 GMT

Thanks for suggesting I contact Canon support.