topic imagePROGRAF PRO-1000 and MacBook Pro will not reconnect after power outage in Professional Photo Printers

imagePROGRAF PRO-1000 and MacBook Pro will not reconnect after power outage

Ruthk — Sat, 23 Mar 2024 14:22:08 GMT

Hi,

The power went out in my house and I cannot reconnect my prograf 1000 with my McBookPro. I have tried: uninstalling and reinstalling the printer driver, disconnecting the printer power cord from printer (after powering down), powering down and restarting the computer, checking for updates on the OS (Ventura 13.6.1), going through the wireless LAN setup again.

When I attempt to print, I get an error message with check your pinter's operation panel or remote UI. When I disconnected and reconnected the printer, it powered back on and printer panel said that the printer was not shut off properly (which was the same message after the power went off in the house.)

Advice?

Ruth

Re: imagePROGRAF PRO-1000 and MacBook Pro will not reconnect after power outage

ArthurJ — Thu, 09 May 2024 18:24:55 GMT

Hi,

I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: imagePROGRAF PRO-1000 and MacBook Pro will not reconnect after power outage

Ruthk — Sun, 15 Dec 2024 14:13:20 GMT

Thanks Arthur. I did reach out and the issue was resolved.