topic Re: Pixma Pro 100 Support Code 1683 in Professional Photo Printers

PIXMA PRO-100 Support Code 1683

AMO1 — Thu, 07 Nov 2024 16:49:17 GMT

My Pixma Pro 100 displays Support Code 1683 as shown here:

The ink tank actually has about 1/8 inch of ink visible. This is not the first time it has happened. What could be the cause of this phenomena? If memory serves me, the previous time was also light gray, but I'm not 100% sure.

Since the tank obviously still has ink in it, I am continuing to use it, but visually inspect it prior to each use to be sure it still has ink.

Re: Pixma Pro 100 Support Code 1683

ArthurJ — Fri, 09 Feb 2024 14:10:57 GMT

Hi,

Try holding the stop button down on the printer for 5 seconds and then release it. Does the error clear when you print?

We look forward to your reply.

Re: Pixma Pro 100 Support Code 1683

AMO1 — Fri, 09 Feb 2024 16:55:05 GMT

Hi Arthur,

Thanks for your reply. I can continue printing by pressing the Rusume/Cancel button for 5 seconds, however, this completely disables the ink level detection until a new ink tank is installed. This forces me to manually inspect the tank prior to each printing session to be sure that the tank still has in it in order to prevent damage to the printer.

The real question is, what causes this? Is it a problem with the ink tank, or is it a symptom of something beginning to fail in the printer? Could it mean that contacts in the printer need to be cleaned? In one case the code appeared when the associated ink tank was still 1/2 full.

Re: Pixma Pro 100 Support Code 1683

jrhoffman75 — Fri, 09 Feb 2024 19:28:21 GMT

Are these new Canon OEM cartridges?

Re: Pixma Pro 100 Support Code 1683

AMO1 — Fri, 09 Feb 2024 21:55:53 GMT

Yes. I only use Canon ink. Never any 3rd party and never refill.

Re: Pixma Pro 100 Support Code 1683

ArthurJ — Wed, 14 Feb 2024 13:33:36 GMT

Hi,

Since it happens with more than one ink cartridge, it is possible that the print head is starting to experience a hardware issue. That would cause it to not detecting the cartridges correctly and giving off false low ink errors.

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well

Re: Pixma Pro 100 Support Code 1683

AMO1 — Sun, 18 Feb 2024 21:40:30 GMT

The problem is not an erroneous low ink error. The message says it is not able to detect the ink level. Since I have a way to work around the problem, I don't see a good reason to replace it at this time. It is well past the warranty expiration.

Re: Pixma Pro 100 Support Code 1683

Rmerre — Wed, 06 Nov 2024 15:25:33 GMT

I just started having the same issue with the light grey cartridge 😒. What was your conclusion on this?

Re: Pixma Pro 100 Support Code 1683

AMO1 — Thu, 07 Nov 2024 16:43:52 GMT

I really don't know what's causing it. I get around it by allowing the printer to keep using the ink tank but check the ink level frequently and replace it when it's visually out of ink.

Re: Pixma Pro 100 Support Code 1683

Rmerre — Thu, 07 Nov 2024 16:55:22 GMT

Hmm so it’s happening even when you switch to a new cartridge? I figured it was just the chip in that one cart because when I switched it was fine recognizing the new one. Any thread I see on this is about the light gray cart so I was curious if it would end up being a bigger problem.

Re: PIXMA PRO-100 Support Code 1683

AMO1 — Thu, 07 Nov 2024 20:33:59 GMT

It doesn't happen every time I replace the ink tank. I've had replacement ink tanks that work perfectly while others of the same color do not. Also, on at least one occasion, it was the magenta tank, but since that time I've replaced magenta several times without the problem occurring. ArthurJ (above) suggested that it could be a sign that the print head is developing a hardware problem. That certainly is possible. Perhaps some electronic component in the print head has drifted out of tolerance resulting in inconsistent measurements.

Re: PIXMA PRO-100 Support Code 1683

canonsky — Fri, 08 Nov 2024 17:44:41 GMT

I am curious about how old this Pro-100 printer is. Maybe there is a shelf life of these heads. I've had mine for 13 years and so far it hasn't given me any problems.

Re: PIXMA PRO-100 Support Code 1683

Rmerre — Fri, 08 Nov 2024 20:08:48 GMT

Mine was very lightly used (so they said) before I acquired it maybe 5 years ago. We do have a lot of power surges where I’m at but I do my best with a whole home surge protector and one at the plug as well. Maybe that is a factor? Apparently the cart chips can go bad. I just find it interesting that when I read something like this it’s with the light grey cart. 1-8 chance? I would expect it to last a LONG time. My MX472 is 10 years old and still going 😅.

Re: PIXMA PRO-100 Support Code 1683

AMO1 — Sat, 09 Nov 2024 14:51:03 GMT

I don’t remember exactly how old mine is but definitely more than 10 years.

I wish I knew how the ink level is actually measured. That might help determine what’s happening.