topic Re: Canon Pro-300 Loose Parts in Printer in Professional Photo Printers

Canon Pro-300 Loose Parts in Printer

mavila — Fri, 28 Jul 2023 03:01:30 GMT

Hello,

Hoping I can get some help on this. I recently bought a used Canon Pro-300 printer. When I went to set it up, these two parts were laying on the bottom of the printer floor. Needless to say, I received a error message upon setup. The parts don't look broken. Looks like something that came loose during transit. Would anyone know where they belong and how I might be able to put them back in place?

Thanks in advance

-Manny

Re: Canon Pro-300 Loose Parts in Printer

Jprebla — Tue, 08 Aug 2023 22:19:15 GMT

Hi Manny,

I can't believe it, but I had the exact same issue when I opened my Prograf-300 a couple of weeks ago (July 19, 2023). Same loose plastic pieces. I bought mine new, and luckily it was still under warranty. Very easy replacement with Canon customer service.

Jason

Re: Canon Pro-300 Loose Parts in Printer

mavila — Thu, 10 Aug 2023 04:20:00 GMT

That’s bizarre. Was it shipped to you like that? I was told these parts were off a roller mechanism. Thank God the guy I bought it from on eBay refunded me the money back. From Canon, there was nowhere to send it for repair. Bought a brand new one with extended warranty. The prints we get out of the pro-300 are incredible.

Re: Canon Pro-300 Loose Parts in Printer

Jprebla — Wed, 16 Aug 2023 10:59:47 GMT

Yes, it was shipped to me like that. Glad you got refunded, and got a new printer w warranty. Happy printing!

Re: Canon Pro-300 Loose Parts in Printer

remy73000 — Tue, 10 Oct 2023 08:41:34 GMT

Hello,
I just purchased a second hand Canon Pro 200 and have the same plastic piece detached, do you have any solution ?
Thanks !
Remy

Re: Canon Pro-300 Loose Parts in Printer

mavila — Tue, 10 Oct 2023 14:09:05 GMT

I was told from Canon there was no solution. Only solution they had was if it was under warranty, they would send a new replacement printer. Nobody works on these printers in the USA. I was fortunate in that the seller refunded me the money on the damaged printer. I went out a bought a new printer with a Canon 4 year warranty.

Re: Canon Pro-300 Loose Parts in Printer

Jprebla — Tue, 10 Oct 2023 20:58:22 GMT

Oh no! I hope that it's still under warranty. Canon did a very speedy exchange. I needed to provide them with a proof of purchase, as follows:

GUIDELINES:

A valid product Proof-of-Purchase* must include all five (5) of the following details:

Retailer name
Retailer address or store #
Date purchased
Specific product purchased
Purchase price

*We will not accept typed receipts, handwritten receipts, receipts with missing, removed or lined out information (Credit Card Information may be lined out.), or UPC Bar Codes from the exterior of Canon product packaging.

The following items are NOT acceptable as valid Proof-of-Purchase unless they include numbers 1 - 5 listed above.

Credit Card statements, bank statements, copies of checks
Order confirmations, payment confirmations
Quote requisitions, or packing slips

Re: Canon Pro-300 Loose Parts in Printer

dglenh12 — Tue, 23 Jan 2024 00:07:41 GMT

Hello,

I am at the next level of this fault. My printer has the exact same issue, unfortunately, I purchased mine from a person on eBay who will not reimburse me and I cannot find a service supplier near me. My pieces are also broken. I am wondering if you still have those pieces laying around and would be willing to send them to me because mine are actually broken, or do you know what they are called so I can try and scour the Internet to purchase some. Thank you so much.

Dan

Re: Canon Pro-300 Loose Parts in Printer

dglenh12 — Tue, 23 Jan 2024 00:09:44 GMT

Hello,

do you still have those pieces laying around? I am trying to figure out what the name of them are or if someone will send them to me so I can fix my printer that is not covered by Canon.

Dan

Re: Canon Pro-300 Loose Parts in Printer

mavila — Wed, 24 Jan 2024 17:34:48 GMT

The loose parts got shipped back with the printer to the person I bought the printer from.

Re: Canon Pro-300 Loose Parts in Printer

martinlouis — Fri, 15 Nov 2024 20:00:36 GMT

I I have a near problem wih my new PRO-300.
A part is broken on it without a transport problem.

It doesn't work at all.