https://community.usa.canon.com/t5/Professional-Photo-Printers/Setting-up-ImagePrograf-PRO-300-error-1890/m-p/452635#M15932 <P>I'm trying to set up my brand new Image Prograf PRO-300 and I can't get it to move past the first step. It thinks there's still protective material inside the holder, which won't let the print motor move, but I removed the orange plastic thing. Any ideas how to get it unstuck?</P> Sat, 23 Dec 2023 19:56:36 GMT lizbeth9 2023-12-23T19:56:36Z https://community.usa.canon.com/t5/Professional-Photo-Printers/Setting-up-ImagePrograf-PRO-300-error-1890/m-p/452635#M15932 <P>I'm trying to set up my brand new Image Prograf PRO-300 and I can't get it to move past the first step. It thinks there's still protective material inside the holder, which won't let the print motor move, but I removed the orange plastic thing. Any ideas how to get it unstuck?</P> Sat, 23 Dec 2023 19:56:36 GMT https://community.usa.canon.com/t5/Professional-Photo-Printers/Setting-up-ImagePrograf-PRO-300-error-1890/m-p/452635#M15932 lizbeth9 2023-12-23T19:56:36Z https://community.usa.canon.com/t5/Professional-Photo-Printers/Setting-up-ImagePrograf-PRO-300-error-1890/m-p/452637#M15933 <P>Register your product on the Canon support page and request Canon support.</P> Sat, 23 Dec 2023 20:07:40 GMT https://community.usa.canon.com/t5/Professional-Photo-Printers/Setting-up-ImagePrograf-PRO-300-error-1890/m-p/452637#M15933 jrhoffman75 2023-12-23T20:07:40Z https://community.usa.canon.com/t5/Professional-Photo-Printers/Setting-up-ImagePrograf-PRO-300-error-1890/m-p/452646#M15934 <P>I did. The only option that came up was phone. Their phone service is currently closed.</P> Sat, 23 Dec 2023 21:39:05 GMT https://community.usa.canon.com/t5/Professional-Photo-Printers/Setting-up-ImagePrograf-PRO-300-error-1890/m-p/452646#M15934 lizbeth9 2023-12-23T21:39:05Z