topic Re: Color Prints Printing in Black, White, and Blue in Professional Photo Printers

Color Prints Printing in Black, White, and Blue

kmyers — Wed, 14 Jan 2015 00:31:18 GMT

I have a Pro-100 and it has suddenly (between prints) switched and started printing everything in black, white, and blue. It won't print any other color. I didn't change any settings and I can't seem to find anything on this anywhere. Anyone experience this or have any suggestions? Any help is much appreciated!

Re: Color Prints Printing in Black, White, and Blue

jrhoffman75 — Wed, 14 Jan 2015 02:10:05 GMT

Did you try a nozzle check?

Re: Color Prints Printing in Black, White, and Blue

kmyers — Wed, 14 Jan 2015 02:46:06 GMT

Yeah. Did the nozzle check, cleaning, and deep cleaning. It won't print any of Group 1. Not a single drop. I called tech support and they were unable to help. Only suggested that I take it to a service center to have them look at it.

Re: Color Prints Printing in Black, White, and Blue

ebiggs1 — Wed, 14 Jan 2015 15:16:23 GMT

Yes, service is required. Most likely you lost the print head. Cleaning never helps when the print head goes south. You are just wasting ink. Is it still under warranty? I hope you have a service center close by.

There seems to be a higher occurance of print head trouble on these. Maybe not but I sure hear it a lot.

Re: Color Prints Printing in Black, White, and Blue

kmyers — Thu, 15 Jan 2015 16:28:03 GMT

Thankfully it all went smoothly. Took it to the service center and it was still under warranty. They were able to fix it and get it back to me within a day!

Re: Color Prints Printing in Black, White, and Blue

jrhoffman75 — Thu, 15 Jan 2015 16:46:22 GMT

Was it the print head?