topic PIXMA PRO-100 colors off, driver reinstallation not helping in Professional Photo Printers

PIXMA PRO-100 colors off, driver reinstallation not helping

cmpentecost — Thu, 30 Nov 2023 18:35:38 GMT

I have two Pixma Pro 100 printers. The first one started printing with the colors "off". I'd remove the printer and add it back and it would work for awhile, and then just completely quit printing accurately. Then, the 2nd printer did the same thing. I was printing holiday cards. The first card printed with the correct colors, and the 2nd one was off. I've removed the printers via System Settings > Printers, and then deleted the Canon drivers, unplugged my USB cords from the printers, and reinstalled the drivers. Also, when I turned my printer on and plugged in the USB port, the printer just showed back up in my list of printer, with no actual "installation of choosing my driver". Prior to Ventura, I could see all of this.

The colors are still off. I don't think I have the right printer driver. With Ventura 13.6.1, I can't tell if I'm using the AirPrint or the Canon driver. All I see is driver 16.80.0.0. I'm at a loss and hope someone can help me out! TIA.

Re: Pixma Pro 100 print drivers with Mac Ventura 13.6.1

cmpentecost — Thu, 30 Nov 2023 18:33:04 GMT

As an added note, I also recalibrated my monitors. I'm using Canon ink.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

cmpentecost — Thu, 30 Nov 2023 18:43:28 GMT

Also, Color Sync is not checked, but Canon Color Matching is checked, under Color Matching. I thought I previously had Color Sync checked.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

ArthurJ — Mon, 18 Dec 2023 17:47:46 GMT

Hi,

When you select the printer in printers and scanners, under kind it should either show airprint or the Canon driver. If it shows airprint, click to open the dropdown so you can select the Canon driver instead.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

cmpentecost — Tue, 19 Dec 2023 22:55:41 GMT

Thank you for your reply. For whatever reason, I do not have the option drop down of choosing between Air Print and the Canon driver, like I used to have. After wasting a lot of time and ink and paper, I finally let the printer manage the colors, and they were coming out accurate. This is totally of how I have always printed in the past. Something is screwed up, but I have no idea how to fix it. I'm convinced I'm on AirPrint, but just can't find a way to turn it off.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

jrhoffman75 — Wed, 20 Dec 2023 00:38:41 GMT

Go to Printers & Scanners and select the right arrow for the Pro-100. That will show you the driver that is installed.

If you don't have the Canon driver select add printer and wait. Could take several minutes for the Canon driver to appear.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

cmpentecost — Wed, 20 Dec 2023 16:29:20 GMT

This is what shows on mine:

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

jrhoffman75 — Wed, 20 Dec 2023 16:57:07 GMT

16.80 was recently released and states support for Sonoma added.

I am assuming a nozzle check prints correctly.

One thing to try in Printers & Scanners is put the mouse pointer on the Pro-100 box, hold down Control key and press trackpad. A window should open; select reset printing system. That will clear everything and allow you to re-add the printer from scratch. That sometimes clears up printing issues.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

cmpentecost — Wed, 20 Dec 2023 17:07:11 GMT

Does that remove ALL of my printers, including my HP? If so, I don't want to do this until I have the time to reinstall everything. I'm hoping this option just removes the Canon.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

jrhoffman75 — Wed, 20 Dec 2023 19:34:40 GMT

I don't know the answer to that question.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

cmpentecost — Wed, 20 Dec 2023 22:45:07 GMT

I Googled this, and this step will indeed delete all printers on my computer. With the holidays (and recovering from hand surgery), I will probably wait until after Christmas to try this. I will be sure to post the results. Thank you for this. This step is something I had been totally unaware of.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

jrhoffman75 — Thu, 21 Dec 2023 12:37:27 GMT

Something I read elsewhere: in Options & Supplies->General verify that a software update didn't select Use Generic Printer option.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

cmpentecost — Thu, 18 Jan 2024 23:26:04 GMT

I finally tackled the printer issue today, and tried jrhoffman75's suggestion of control clicking on the printer. I then went into my Mac computer and deleted everything I could for the Canon printer, and then reinstalled the drivers. It seems to have fixed the problem. I've just printed a few things and the colors were accurate again. I'll try it again tomorrow or Saturday and make sure. Thanks jrhoffman75 for your help!

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

pmissier — Mon, 22 Apr 2024 08:16:43 GMT

thank you for your suggestion.

I have been printing on a Canon PRO-100S on Canon paper from LR Classic with excellent results... until "something" happened, possibly to the drivers but perhaps to the printer. see attachments below: standard Fuji test image and a snapshot of the best test print of it I could produce (you will have to trust that the shot reflects the actual printed colours).

I have been following the thread and tried resetting the entire print system. Sadly no improvements.

Setup:

Canon PRO-100S with 16.80.0.0 MacOS driver

Mac OS 14.2.1 (Sonoma)

Lighroom Classic 13.2. (but same results using Canon apps like Image Garden etc)

Any other ideas please??

For context: I routinely print from LightRoom Classic. The entire printing workflow is fine-tuned, incl softproofing using the correct paper-specific Canon colour profiles for the printer and the paper I use (eg Canon Pro Luster), setting colour management in LR to the same colour profiles , matching printer setup to the LR printing setup: colour matching correctly disables (as it's handled by LR), media type correctly set for the target paper, etc. nothing has changed, but the results are now very different -- and frustrating.

thanks! -- Paolo (UK)

photo of printed test image:

printed (& photographed)

original test image:

original

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

jrhoffman75 — Mon, 22 Apr 2024 09:24:39 GMT

@pmissier wrote:
thank you for your suggestion.
I have been printing on a Canon PRO-100S on Canon paper from LR Classic with excellent results... until "something" happened, possibly to the drivers but perhaps to the printer. see attachments below: standard Fuji test image and a snapshot of the best test print of it I could produce (you will have to trust that the shot reflects the actual printed colours).
I have been following the thread and tried resetting the entire print system. Sadly no improvements.
Setup:
Canon PRO-100S with 16.80.0.0 MacOS driver
Mac OS 14.2.1 (Sonoma)
Lighroom Classic 13.2. (but same results using Canon apps like Image Garden etc)
Any other ideas please??
For context: I routinely print from LightRoom Classic. The entire printing workflow is fine-tuned, incl softproofing using the correct paper-specific Canon colour profiles for the printer and the paper I use (eg Canon Pro Luster), setting colour management in LR to the same colour profiles , matching printer setup to the LR printing setup: colour matching correctly disables (as it's handled by LR), media type correctly set for the target paper, etc. nothing has changed, but the results are now very different -- and frustrating.
thanks! -- Paolo (UK)
photo of printed test image:
printed (& photographed)
original test image:
original

Please run a nozzle check to be sure all colors are printing correctly.

Re: PIXMA PRO-100 colors off, driver reinstallation not helping

pmissier — Mon, 22 Apr 2024 11:31:25 GMT

deep cleaning seems to have done the trick!

very grateful, thank you 🙂

--Paolo