topic Re: Custom Paper Size in Professional Photo Printers

Custom Paper Size

jilliank — Sun, 11 Jan 2015 01:01:29 GMT

I am trying to print a custom paper size and for some reason the "Custom" option on my drop down menu is blacked out. Does anyone know how I am able to get that to work again so I can eneter a custom width and height? I have attached a screen shot to show what I mean.

Thank you!

Jillian

Re: Custom Paper Size

Shanna — Sun, 11 Jan 2015 01:21:12 GMT

Hello jilliank!

Welcome to the Canon Forums, and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Custom Paper Size

jilliank — Sun, 11 Jan 2015 01:23:20 GMT

I am using Mac OSX 10.10 and I am connected via USB. Every other size option from the drop down menu appears, except for "Custom". Just not sure why.

Thank you in advance!

Re: Custom Paper Size

jrhoffman75 — Sun, 11 Jan 2015 02:43:33 GMT

What happens if you click on the defined by driver option?

Re: Custom Paper Size

ebiggs1 — Sun, 11 Jan 2015 14:50:48 GMT

Did that ever work?

The best and by far the easiest way to do custom print sizes is to use standard paper and buy a paper trimmer. One advantage is you may be able to put multiple images on a single page and trim them down to the required size.

Like wallets for instance. I do that all the time.