topic Re: imagePROGRAF PRO-1000 Purple discoloration in Professional Photo Printers

imagePROGRAF PRO-1000 Purple discoloration

kativishna — Tue, 10 Jan 2023 15:46:53 GMT

Seems like whenever I print this design or other similar designs, there is an odd purple discoloration/streaks that are getting super frustrating! Original color is like a dark beige. Ive tried everything I know.

Re: Canon Pro 1000- Purple discoloration

Mike — Mon, 09 Jan 2023 18:41:34 GMT

Hi kativishna!

To have a better understanding of your issue, please let everyone know the operating system on your computer as well as what program you are printing from. Any other details you'd like to give will only help the Community better understand your issue.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!

Re: Canon Pro 1000- Purple discoloration

kativishna — Mon, 09 Jan 2023 19:42:51 GMT

Canon pro 1000

Re: Canon Pro 1000- Purple discoloration

Danny — Tue, 10 Jan 2023 15:46:29 GMT

Thanks for confirming which model you're using, though the question was what operating system you're using on your computer (i.e. Windows or macOS, and which version thereof) and which application you're printing from. That would help the community figure out a solution for you.

We look forward to your reply!

Re: Canon Pro 1000- Purple discoloration

kativishna — Wed, 11 Jan 2023 04:05:16 GMT

Im printing from a Mac version 11 and using photoshop! 🙂 Thanks for your help!

Re: Canon Pro 1000- Purple discoloration

tststs — Thu, 14 Sep 2023 10:48:54 GMT

Same problem here. I use Windows 11 and Lightroom / Proffesional Print and Layout. It happens independent of paper choice, paper size or whether I print USB / Wifi / LAN

Re: Canon Pro 1000- Purple discoloration

ArthurJ — Tue, 19 Sep 2023 16:33:44 GMT

Hi,

Does this happen with this picture file only or are you seeing this issue with any photo you print?

We look forward to your reply.

Re: Canon Pro 1000- Purple discoloration

tststs — Wed, 20 Sep 2023 09:49:00 GMT

Hi, it happens on any photo, regardless of color or b/w, ICC profile, paper, or whether I print from Canon Professional Print and Layout or Mirage printing software

Re: Canon Pro 1000- Purple discoloration

ArthurJ — Wed, 20 Sep 2023 15:24:57 GMT

Hi,

At this time recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: imagePROGRAF PRO-1000 Purple discoloration

natalie98 — Sat, 30 Sep 2023 09:50:59 GMT

Hi, did you please manage to get this sorted? I'm having the same issue and at a loss! Tried all the cleaning cycles and really desperately need to use the printer. Let me know if anything has worked for you, thank you so much

Re: Canon Pro 1000- Purple discoloration

tststs — Sat, 30 Sep 2023 09:52:34 GMT

I did contact Canon Germany weeks ago but I did not get a reply 😞