topic Re: Cannon Pixma Pro-100 Error 1415 An ink tank cannot be recognized. in Professional Photo Printers

Cannon Pixma Pro-100 Error 1415 An ink tank cannot be recognized.

carlalynn613 — Tue, 11 Jul 2023 19:27:30 GMT

My printer is showing the error 1415 An ink tank cannot be recognized. When I follow the instructions to open the top and replace the ink tank that is blinking... well all the ink tanks are a solid red. I have powered off and on, I have removed the ink tanks and put them back in. Not sure what to do next.

Re: Cannon Pixma Pro-100 Error 1415 An ink tank cannot be recognized.

jrhoffman75 — Tue, 11 Jul 2023 23:43:20 GMT

Welcome to the forum.

Solid red means the printer thinks a cartridge is empty.

Try removing and reseating the print head.

Canon Knowledge Base - Reinstall the Print Head - PIXMA PRO-10, PRO-100

Re: Cannon Pixma Pro-100 Error 1415 An ink tank cannot be recognized.

carlalynn613 — Wed, 12 Jul 2023 14:05:49 GMT

Hi John,

Thank you for your assistance. I followed the instructions but they are still all red. Do I need to clean the print head?

Re: Cannon Pixma Pro-100 Error 1415 An ink tank cannot be recognized.

carlalynn613 — Wed, 12 Jul 2023 14:21:57 GMT

It is giving me a support code: 1415 An ink tank cannot be recognized. Open the printer's cover and replace the ink tank in which the ink lamp is off. All the ink tanks are a solid red.

Re: Cannon Pixma Pro-100 Error 1415 An ink tank cannot be recognized.

jrhoffman75 — Wed, 12 Jul 2023 14:38:49 GMT

Sounds like an electrical problem. It could be a failed print head. I think you have nothing to lose by trying to clean it. I have never had to do that, but there are lots of YouTube videos on how to do it.

Re: Cannon Pixma Pro-100 Error 1415 An ink tank cannot be recognized.

carlalynn613 — Wed, 12 Jul 2023 14:43:39 GMT

It is giving me a support code: 1415 An ink tank cannot be recognized. Open the printer's cover and replace the ink tank in which the ink lamp is off. All the ink tanks are a solid red.