topic Re: PIXMA PRO-10 - Error Code B200 in Professional Photo Printers

PIXMA PRO-10 - Error Code B200

A2 — Fri, 04 Nov 2016 00:06:16 GMT

1) Support Code : B200 says "An error has occured. The printer needs repair. Turn printer off and unplug the power cord of the printer from the power supply. Then see the manual and contact the service center."

2) The orange light is flashing in 10-flash segments. There is no error troubleshooting help for 10 flashes in the Canon guide.

Please let me know what I can do on my own. I can not lift the printer by myself (it weighs a TON) to take it to a service center.

Re: PIXMA PRO-10 - Error Code B200

jrhoffman75 — Fri, 04 Nov 2016 11:10:49 GMT

You should give Canon a call at 1-800-OK-CANON.

Re: PIXMA PRO-10 - Error Code B200

AaronHoyle — Sat, 15 Dec 2018 01:24:01 GMT

Hopefully this helps anyone with a B200 error. I have a Pro-10 that started flashing alternating between the power and fault LEDs, 10 times per LED per sequence. Totally unresponsive to anything I did, has all Canon pigment installed and only Canon pigment has ever been installed. Tried unplugging power, restarting numerous times, nothing. I even tried someone's suggestion to unplug power, hold power button 30 seconds, reconnect AC power, still didn't work.

Here's what solved it after deciding to experiment to try and initiate a hard reset command and not feeling that holding the power button down for 30 seconds while unplugged would accomplish doing that.

I unplugged the unit, held the power button down for at least 30 seconds (was probably about a minute), while STILL HOLDING THE POWER BUTTON DOWN plugged the unit back in and kept holding the power button down for at least another 30 seconds (likely was more like a minute), while doing this the power LED was solid white the entire time... then while still holding down the power button also pressed and held the feed button for at least another 30 seconds (holding both down). Upon releasing the two buttons the printer appeared to be off.

I turned the printer back on and, lo and behold, it started up and performed a lengthy self clean cycle and functioned as normal.

Hope this helps someone, may work on the Pro-100 as well.

Re: PIXMA PRO-10 - Error Code B200

jrhoffman75 — Sat, 15 Dec 2018 01:25:54 GMT

Thanks for posting that.

Re: PIXMA PRO-10 - Error Code B200

CK7dii — Sun, 06 Dec 2020 10:44:49 GMT

Thanks very much for your post. An hour ago I was faced with a totally unresponsive printer. I followed your instructions and have now printed the photo I wanted. I thought I was going to have an expensive repair or replacement but everything is now working propoerly. You have saved my a lot of money and hassle, thanks!

Re: PIXMA PRO-10 - Error Code B200

Bacontrees — Sun, 03 Jan 2021 19:11:38 GMT

Very helpful, Aaron Hoyle, but I did a slight modification:

1. Unplugged the printer

2. Held the power button down for 30 seconds

3. Plugged in power cable (then turned power bar on, to be safe), but continued to hold down power button for another 30 seconds

4. Released power button, power light was solid white (no blinking), and went through some process on its own for 3 minutes or so

5. Power button stayed lit solid white, then I printed a document as a test (slow printing, but then this is for pictures; the doc was just a printing test).

Gotta say, your answer led me to solving the problem!!! 🙂

Re: PIXMA PRO-10 - Error Code B200

BrianIsSecond — Sat, 24 Apr 2021 22:56:42 GMT

Aaron Hoyle, this worked great! The only step that didn't work for me in your post was pressing the "feed button." For some reason that made the yellow light stay solid and I had to repeat the whole steps over again. However, if I simply follow your steps, and take out the need to hold the "feed button" at the end, it works perfectly! Thanks so much!

Re: PIXMA PRO-10 - Error Code B200

tstmmr — Tue, 18 May 2021 00:50:09 GMT

Thank you so much for posting this. It didn't work for me, but after sweating out the weekend thinking I had an unexpected new large purchase ahead of me, I called 1-800-OK-CANON (1-800-652-2666) and waiting on hold for some time, the technician talked me through the problem. Always in the past 4 years, whenever a cartridge was about to run out, the printer forced a cartridge change before attempting to print, but apparently this time not. It's working fine now.

Re: PIXMA PRO-10 - Error Code B200

JudyYaker — Wed, 20 Oct 2021 14:58:36 GMT

Thank you so much for this information. It WORKED!!! Also when it turned on and I'm ready to print, it did say I needed a new cartridge. When I put it in, everything was just dandy. Again, thanks so much - take care and stay safe. My best to all...

Re: PIXMA PRO-10 - Error Code B200

Tedphoto — Tue, 07 Feb 2023 15:22:56 GMT

This worked for me several times, but no longer does. I suspect I could get it working if I could manually move the carriage to the center. I can’t and Canon will not tell me how to get it to move other than rebooting (which isn’t working). Also they don’t repair them. They just want you to buy a new one with a 10% discount.

Re: PIXMA PRO-10 - Error Code B200

Tedphoto — Tue, 07 Feb 2023 15:32:37 GMT

I should add that it said an ink was out after it moved to the right. The main reason I want to manually move it is to replace that cartridge and see if I can get it to work.

Re: PIXMA PRO-10 - Error Code B200

Barnmo1 — Tue, 09 May 2023 01:06:39 GMT

I have a Pro-10 and tried everything suggested above with no luck until...

I UNPLUGGED THE PRINTER FOR A FEW HOURS THEN PLUGGED IT BACK IN.

Problem solved.

Thank you all for your great suggestions! Without your guidance, I wouldn't have solved this issue and I would have likely started shopping for another (expensive) printer.

Re: PIXMA PRO-10 - Error Code B200

chopshopstore — Mon, 12 Jun 2023 15:22:05 GMT

I did this and upon release the orange feed light stayed on and nothing responded. I had to unplug the back to get it to reboot. Then it did its usual (what feels like) 10 minutes of rolling the rollers and it finally started to print.

This is a Pro-10 Version 18 (605).

Re: PIXMA PRO-10 - Error Code B200

chopshopstore — Mon, 12 Jun 2023 15:25:02 GMT

Oh God. Never do that right away. Here, let me cover what that call will be like:

“Please be sure your unit is powered up. Can you confirm your unit is powered up?”

Then

“Have you run the most recent firmware updates”… and so on. I’d stick to the forums.

Re: PIXMA PRO-10 - Error Code B200

CK7dii — Mon, 12 Jun 2023 15:37:21 GMT

I get this error every time I use my Canon Pixma Pro 10 if it hasn’t been used for a while. The solution offered by AaronHoyle works every time and is well worth trying.

Re: PIXMA PRO-10 - Error Code B200

Cindylb — Tue, 20 Jun 2023 19:56:42 GMT

The reply without the "feed button" worked for me also. It would stay on with the other method and I would have to unplug and the error started all over again. Thanks so much! I did find that this has happen twice now and both times I had been using the no abrasion setting under the maintenance to stop dark smears on my envelopes. Great feature, just can't leave it on too long.

Re: PIXMA PRO-10 - Error Code B200

MAKBLV — Thu, 22 Jun 2023 14:08:48 GMT

Thank you for posting this. I tried this solution, together with the "don't press paper feed" variant, but to no avail. Tried unplugging, re-plugging, turning it on while standing on one foot. I called the company and they said "it's dead - but we have a deal on a new model for only $764". They also said, "no, putting an aftermarket cartridge into the machine wouldn't cause this."

So, I researched other possible solutions and decided to try the "take the print head out and clean it thoroughly" route. As I was taking the print head out, I was reminded that there was ONE aftermarket ink tank in the machine. It went in several days ago...right before the B200 error appeared. On a lark, I pulled out that tank and swapped in a Canon tank. Guess what? The B200 error mysteriously vanished! Of course, the machine then punished me by declaring that three relatively new Canon tanks were suddenly empty, but it immediately returned to normal printer operation.

That was my experience. Your mileage may vary, so draw your own conclusions...but I am disappointed... 😎.

Re: PIXMA PRO-10 - Error Code B200

chopshopstore — Sun, 02 Jul 2023 02:02:41 GMT

Two weeks later. Did it again but this isn’t working now.

Re: PIXMA PRO-10 - Error Code B200

chopshopstore — Sun, 02 Jul 2023 02:08:16 GMT

But this **bleep** “lock up” doesn’t even let me access the ink tanks. I think they are all Canon anyway. But I wanted to check.

Re: PIXMA PRO-10 - Error Code B200

chopshopstore — Sun, 02 Jul 2023 02:10:11 GMT

Convenient. planned obsolescence? Worked fine and SUDDENLY it just stopped. It is almost as if they are telling it to just stop working. I mean, if I could bypass the error window — what disaster would happen if they just let it try to print? It is so obvious they want me to buy another machine.