topic imagePROGRAF PRO-300 Canon ICC profiles missing in Professional Photo Printers

imagePROGRAF PRO-300 Canon ICC profiles missing

GJS — Thu, 08 Jun 2023 23:28:58 GMT

I have a Pro 300 used on a Mac. I updated to Ventura 13.4 this week. All of Canon ICC profiles are missing when I try to print on Canon paper. I reinstalled the IJ Mac driver, restarted and the profiles are still not there. Any suggestions on how to resolve? Thanks!

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

jrhoffman75 — Fri, 09 Jun 2023 10:02:45 GMT

What software are you trying to print from?

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

GJS — Fri, 09 Jun 2023 11:31:49 GMT

Photoshop

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

jrhoffman75 — Fri, 09 Jun 2023 11:45:32 GMT

When you reinstalled the IJ Series driver did you verify that the installed printer version was using the IJ Series driver and not the Apple AirPrint driver?

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

GJS — Fri, 09 Jun 2023 11:49:19 GMT

I noted in a prior post you made that distinction. However, on Canon’s website I don’t see where you have a choice. It appears there is only one driver to download. Thanks for your help.

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

jrhoffman75 — Fri, 09 Jun 2023 11:52:43 GMT

It's not on the website, it's on your computer.

Go to System Settings->Printers & Scanners and see how your printer is identified.

I'll go to my MacBook and post a screenshot.

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

jrhoffman75 — Fri, 09 Jun 2023 11:55:16 GMT

Do you see your driver version that you downloaded or do you see Version 3?

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

GJS — Fri, 09 Jun 2023 13:55:58 GMT

I see Version 3.

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

jrhoffman75 — Fri, 09 Jun 2023 14:17:42 GMT

OK. That is the AirPrint version. Select the “+” button to add your printer and wait for the IJ Series version to appear. Could take several minutes. Then delete the AirPrint version.

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

GJS — Fri, 09 Jun 2023 14:17:46 GMT

I was able to uninstall the printer and reinstall and saw the drop down to choose the Canon software when installing the printer. I am all set. Thanks again for all of your help! Greatly appreciated.

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

bchmura — Sun, 17 Sep 2023 04:37:08 GMT

Hi. I had the same issue. But the IJ Series never shows up when I try to add it. Any way to trouble shoot that?

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

jrhoffman75 — Sun, 17 Sep 2023 10:30:49 GMT

If this is the driver you downloaded and installed and the IJ Series version doesn't appear (could take several minutes) register your product and call Canon for assistance.

Re: imagePROGRAF PRO-300 Canon ICC profiles missing

Oh_Canon — Thu, 18 Jan 2024 17:44:52 GMT

Hi GJS

I experienced the same problem with the imagePROGRAF PR-300. The printer arrived this week to replace my broken Canon PRO-10S printer. But where are the ICC profiles for the Canon paper range???

There was a similar problem with the Canon PRO-10S printer on MAC OS that I first started using some 7 years ago. This was where the driver install either failed to install the ICC profiles in the correct place, or a MAC OS upgrade failed to retain those ICC profiles. I can't quite remember. But Canon were "savvy" to the problem, and provided a download on their website with all the appropriate ICC profiles. They haven't been so helpful with the imagePROGRAF PRO-300.

To resolve the issue with the imagePROGRAF PRO-300 I found the solution was to download and install the Canon Professional Print & Layout Application. I don't like this particular Application, preferring to use Photoshop Elements. But at least the install of the Canon Professional Print & Layout Application has provided the Canon paper ICC profiles, and has installed them in the correct COLORSYNC folder.