topic Re: Pro-300 - Marks in Border in Professional Photo Printers

Pro-300 - Marks in Border

WelshTony — Mon, 10 Apr 2023 14:14:56 GMT

I have started getting black marks in the borders of my prints from my Pro-300. The printer also makes a strange 'clunking' sound when it is getting to the end of an A4 print.
I've just recently changed the Black Ink Cartridge (with genuine Canon Cartridge).
See attached photos re: the black marks.
Image_1 is on the leading edge of the print and is the most obvious. Images_2 and 3 are on the edge that comes out of the printer last.
Any suggestions as to the cause and how to fix this?
Leading EdgeEnd of Print 1End of Print 2

Re: Pro-300 - Marks in Border

ArthurJ — Thu, 13 Apr 2023 19:05:50 GMT

Hi,

You can try turning off the printers paper abrasion setting. Please follow the steps below:

Select Various settings on the printer's HOME screen, select Printer settings, Print settings, and then set Prevent paper abrasion to OFF.

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Re: Pro-300 - Marks in Border

WelshTony — Fri, 21 Apr 2023 15:33:09 GMT

That seems to have helped. Only appear to get the problem via the Manual Rear Feed.
Will monitor the situation to check it does not reoccure.
Thanks

Re: Pro-300 - Marks in Border

jrhoffman75 — Fri, 21 Apr 2023 16:29:35 GMT

Are you using a thicker fine art type paper?

Re: Pro-300 - Marks in Border

WelshTony — Fri, 21 Apr 2023 16:44:49 GMT

I'm using FB Pearl 300 from Permajet, and using the ICC profiles for that paper downloaded from their website.

Re: Pro-300 - Marks in Border

jrhoffman75 — Fri, 21 Apr 2023 18:48:08 GMT

What Canon media type do they recommend selecting?

Re: Pro-300 - Marks in Border

WelshTony — Fri, 21 Apr 2023 18:49:48 GMT

Photo Paper Pro Platinum

Re: Pro-300 - Marks in Border

jrhoffman75 — Fri, 21 Apr 2023 18:51:13 GMT

Thanks. Then they don’t consider the paper a heavyweight paper.