topic Re: Pro-1000 New Firmware in Professional Photo Printers

Pro-1000 New Firmware

pjglad — Mon, 03 Apr 2023 22:25:07 GMT

I got a notice on my printer that a new firmware update is available. Every time I try to install I get - Cannot connect to server. Why is that?

ArthurJ — Thu, 06 Apr 2023 18:35:06 GMT

Hi,

What version of Windows or MacOS are you running? Also, is the printer connected via usb cord or wireless?

If you would like assistance in real time, I recommended reaching out to our support team so we can troubleshoot this issue in real time. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

pjglad — Thu, 06 Apr 2023 19:15:19 GMT

I am running MacOS Ventura and the printer is connected via ethernet.