topic Re: Pixma Pro 100: alternating white and amber indicator lamps; print carrriage not moving in Professional Photo Printers

Pixma Pro 100: alternating white and amber indicator lamps; print carrriage not moving

DarkSkyFalcon — Mon, 03 Apr 2023 17:53:54 GMT

Hello! I pulled my Pixma Pro 100 out of storage after about a year. When I turned it on, the white and amber indicator lights flashed alternately and repeatedly. The print carriage does not move when I open the cover, and I can't move it by hand. I've tried all the troubleshooting tips I can find, to no avail.

Suggestions? Thanks!

Re: Pixma Pro 100: alternating white and amber indicator lamps; print carrriage not moving

ArthurJ — Thu, 06 Apr 2023 17:34:03 GMT

Hi,

Based on the description, your printer would require service.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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Re: Pixma Pro 100: alternating white and amber indicator lamps; print carrriage not moving

DarkSkyFalcon — Thu, 06 Apr 2023 17:51:05 GMT

Thanks for your reply! Is the Pixma Pro 100 out of production? If so, what would be the replacement printer?

Re: Pixma Pro 100: alternating white and amber indicator lamps; print carrriage not moving

DarkSkyFalcon — Thu, 06 Apr 2023 17:52:57 GMT

Sorry, one other question. How would I go about getting my current Pixma Pro repaired?

Re: Pixma Pro 100: alternating white and amber indicator lamps; print carrriage not moving

ArthurJ — Thu, 06 Apr 2023 18:33:27 GMT

Hi,

You can search online using the keywords printer repair and your zip code. This should pull up any local electronic repair shops in your area that can service printers.

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Re: Pixma Pro 100: alternating white and amber indicator lamps; print carrriage not moving

DarkSkyFalcon — Thu, 06 Apr 2023 21:16:27 GMT

Thanks. And my other question? Is the Pixma Pro 100 still in production, and would that be the upgrade printer?

Re: Pixma Pro 100: alternating white and amber indicator lamps; print carrriage not moving

DarkSkyFalcon — Sat, 08 Apr 2023 16:43:37 GMT

Trying again. Is the Pixma Pro 100 still in production, and is it the printer I would get as the upgrade printer?

Re: Pixma Pro 100: alternating white and amber indicator lamps; print carrriage not moving

ArthurJ — Mon, 10 Apr 2023 17:00:26 GMT

Hi,

Canon has upgraded models like the PRO-200 and PRO-300. When you contact our sales team they will work with you to find which printer would be suit your needs.

We look forward to hearing from you.

Re: Pixma Pro 100: alternating white and amber indicator lamps; print carrriage not moving

DarkSkyFalcon — Tue, 11 Apr 2023 12:59:32 GMT

Thank you!