topic Re: pro-1000 stuck on processing please wait. Won't print. in Professional Photo Printers

imagePROGRAF PRO-1000 - stuck on processing please wait. Won't print.

skogie1 — Wed, 28 May 2025 12:43:05 GMT

My imageprograf pro-1000 hangs on the processing please wait screen forever and I cannot get it to print. Any suggestions? Thanks

Re: pro-1000 stuck on processing please wait. Won't print.

Danny — Wed, 02 Jun 2021 13:25:00 GMT

Hi, skogie1!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof), which applications you're trying to print from, and how your printer is connected to your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: pro-1000 stuck on processing please wait. Won't print.

skogie1 — Wed, 02 Jun 2021 14:42:33 GMT

Thanks Danny.

I am connected to a Macbook pro, 2018, running Big Sur 11.3. My laptop has 32gb ram and an i9 processor and a dedicated video card whith 4gb ram. I am using Lightroom Classic and I am connected to the printer with a USB cable through a hub as my laptop only has ports for the Thunderbolt connections.

However, the issue I'm having seems separate from my hardware and software. When I start the printer, it goes through the agitation process then it says "processing....please wait momentarily." This happens whether I'm connnected to my computer or not. I've left the printer for as long as 20 minutes and it doesn't not move past that screen. Also, I cannot turn it off using the power button when it is in this state and I have to unplug it to shut it down.

Any suggestions?

Re: pro-1000 stuck on processing please wait. Won't print.

Patrick — Wed, 09 Jun 2021 20:06:27 GMT

Hi skogie1,

Because this issue is hardware related, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

Re: pro-1000 stuck on processing please wait. Won't print.

Strongy444 — Thu, 06 Jan 2022 10:11:30 GMT

Hi Skogie,

Did you resolve this issue? I have had this exact same problem with my PRO-1000, not once, but three times. I have had 2 full warranty replacements from canon. It's now happened again with my 3rd new printer, and I no longer have warranty. Printer is only a few months old. Canon tried to say I am the only one who has ever had his issue. Any update welcome!

Re: pro-1000 stuck on processing please wait. Won't print.

skogie1 — Fri, 07 Jan 2022 00:52:56 GMT

No I never got it resolved. I couldn't get anywhere with customer service and learned to live with it. It's BS. Sometimes it takes more than 20 minutes to get it unblocked. I've tried everything. Sorry I don't have a solution to share. Let me know if you get one. Thanks and good luck.

Re: pro-1000 stuck on processing please wait. Won't print.

Strongy444 — Fri, 07 Jan 2022 07:46:03 GMT

Thanks for the update. I’ll let you know if I get a solution. How do you actually unblock yours? If I leave mine churning over it just makes a noise and chucks all the ink in to the maintenance cartridge and I can never get it to actually work. So the machine is unusable.

Re: pro-1000 stuck on processing please wait. Won't print.

davidmedhall — Mon, 14 Feb 2022 18:10:15 GMT

I've got exactly the same problem, this has only just started, it's ridiculous, this must be a canon software problem, surely they must have an answer to it

Re: pro-1000 stuck on processing please wait. Won't print.

Strongy444 — Mon, 14 Feb 2022 19:34:56 GMT

is your machine unusable like mine? Are you in the US? I’m in the U.K. when I tried to get my original machine fixed the engineer didn’t have a clue.

Re: pro-1000 stuck on processing please wait. Won't print.

davidmedhall — Mon, 14 Feb 2022 20:02:33 GMT

I'm in the UK to, they must know about it, has this now started working again after using up to much ink going round in circles,

I uninstalled the printer then updated the driver and at the moment it's working

Re: pro-1000 stuck on processing please wait. Won't print.

Strongy444 — Mon, 14 Feb 2022 20:06:52 GMT

Oh ok, I will give that a try! Mine has used so much ink it just fills the maintenance cartridge. Did you just turn the printer back on after updating the driver and it suddenly worked?

Canon have tried to make out that I’m the only one who’s ever had this problem

Re: pro-1000 stuck on processing please wait. Won't print.

davidmedhall — Mon, 14 Feb 2022 20:14:32 GMT

Yes, the problem is it gets stuck in a cycle, it can't get out of,

which can only be down to the drivers and firmware and how they interact

my operating system is Mojave

Re: pro-1000 stuck on processing please wait. Won't print.

cleighholder — Tue, 14 Jun 2022 22:12:46 GMT

I've had exactly the same problem. They replaced one of my printers -- I had it less than a couple months and now I'm having exactly the same problem. It's stuck on processing and emptying all my ink and there is nothing to stop it. I've tried unplugging and restarted per the helpline suggestion when I called in but it doesnt do anything. I have a new Macbook 12.2 version that I purchased in Nov 2022. I usually print out of photoshop -- the most recent adobe version. No solution and now I can't use my Canon Pro 1000 printer. Please let me know if anyone finds a solution. This is very frustrating. Thanks!

Re: pro-1000 stuck on processing please wait. Won't print.

cleighholder — Tue, 14 Jun 2022 22:15:39 GMT

OK trying this too. Just deleted the drivers and reloading. Thanks for the idea!

Re: pro-1000 stuck on processing please wait. Won't print.

Strongy444 — Wed, 15 Jun 2022 18:58:25 GMT

Any luck? I still cannot get mine to work at all. I’ve deleted all drivers and reinstalled.

Re: pro-1000 stuck on processing please wait. Won't print.

cleighholder — Wed, 15 Jun 2022 22:45:34 GMT

Yes! So I talked to support yesterday evening and here is what I did that worked. I unplugged the printer from power. I unplugged the USB cable not just from my laptop but literally from the Canon Pro 1000. Then I pushed the power button 10 times. Then I plugged the power back in and turned the printer back on. Then I didn't just erase my drivers, I "reset printing system." And then I went to the home button on my printer. And just printed something directly from the printer -- I think anything would work. I can't quite remember but maybe it was print LAN settings? Anyway its suppose to engage the logic board while you are still unconnected to your Macbook. I want to say that I never air print. So I never had to unconnect this -- but you would need to do that at the beginning I think for this to work. Finally -- the printer printed out the settings and when that worked. We did a nozzle check - I think just as a per-caution -- it was fine. Then I reconnected my USB cord and printed! And it worked! The only weird thing is that the whole "processing" loop started in the beginning when I was replacing an ink cartridge with a new cartridge and after everything the printer is showing that my Black Matte is still completely empty? I double checked the ink and its literally still full but the printer is still saying its empty. But hey -- it's running again! I'm not sure what's going to happen...but if it stops again -- I'll update this post. The support person I got was really helpful. Let me know if any of this helps! I'm running a Macbook Pro 12.2. And using Photoshop.

Re: pro-1000 stuck on processing please wait. Won't print.

Strongy444 — Wed, 22 Jun 2022 07:06:46 GMT

Thanks so much for this info! I’m going to give it a go as soon as I get some time. Just out of interest was this USA canon support or UK? I have found the UK support useless so far.

Re: pro-1000 stuck on processing please wait. Won't print.

davidmedhall — Sat, 25 Feb 2023 10:30:44 GMT

Now the interesting thing is this has now been happening to me intermittently but since I downloaded the latest firmware update 3.010 I don't have to unplug the printer when it goes into this cycle but can turn it off via the on/off button, which tend s to suggest to me that they know about it and haven't admitted there is a problem and still haven't quite fixed it

Re: pro-1000 stuck on processing please wait. Won't print.

cleighholder — Thu, 16 May 2024 18:54:05 GMT

yes! And I keep having this problem reoccur and dump all my ink until my maintenance cartridge is full. It's ridiculous! I love generally how my Canon Pro 1000 prints but I can't believe how expensive this unfixed flaw has been -- support always acts like this has never happened to anyone besides me.

Re: pro-1000 stuck on processing please wait. Won't print.

Rosario144 — Tue, 27 May 2025 21:53:44 GMT

Hi,

Has anyone solved this problem yet, mine is doing exactly the same. I will end up buying the 1100, this is costing me a fortune in ink.

thanks