topic Re: Cardstock won't show up in print dialog box in Photoshop with PRO-300 in Professional Photo Printers

Cardstock won't show up in print dialog box in Photoshop with PRO-300

kparkhouse — Wed, 08 Feb 2023 17:49:35 GMT

I have a PRO-300 which I love, but I'm having trouble I'm printing on cardstock (colors are very light). I can't select for cardstock in the print dialog box, but cardstock shows up as an option on the printer itself. I installed the Media Configuration tool to make sure cardstock was an option for the printer, but it won't show up in the dialog box. See below.

I thought there might be some issue with the driver so I reinstalled it, threw out the printer, and then added the printer again. No luck - I still only had the disc, photo and plain paper options. Sad.

Anyone have any suggestions of how I can select for that media in the print dialog box?

Re: Cardstock won't show up in print dialog box in Photoshop with PRO-300

jrhoffman75 — Wed, 08 Feb 2023 19:35:00 GMT

Double-check in System Settings->Printers & Scanners that you have the Canon IJ Series driver installed and not the Apple AirPrint driver.

It should say 24.30.0.0 as driver. If it says Version 3.0 it is the AirPrint driver.

If AirPrint, re-add the printer after downloading and installing the latest driver.

Re: Cardstock won't show up in print dialog box in Photoshop with PRO-300

kparkhouse — Thu, 09 Feb 2023 16:18:28 GMT

Ohhh, wow, thank you for replying. I was using the AirPrint driver. I'll find the Canon IJ driver, install it and get back to you.