topic imagePROGRAF PRO-1000 horizontal lines near top of print in Professional Photo Printers

imagePROGRAF PRO-1000 horizontal lines near top of print

seppmeier — Thu, 02 Feb 2023 14:34:40 GMT

Prograf 1000 printer leaves some thin white horizontal lines near top of print. I am printing on Moab Juniper 5x7. I have cleaned the platen, the rollers, auto aligned the print head, switched to unidirectional printing but the lines persist. The tanks have ink.

Re: imagePROGRAF PRO-1000 horizontal lines near top of print

ArthurJ — Mon, 06 Feb 2023 17:45:06 GMT

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for further troubleshooting in real time. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: imagePROGRAF PRO-1000 horizontal lines near top of print

seppmeier — Mon, 06 Feb 2023 18:10:43 GMT

Thanks for your suggestion. I have reached out, was told it is probably a hardware problem and since the printer is out of warranty I am on my own finding a generic inkjet repair facility in my area. I live in northern rural New Hampshire and have found none generic or close.