https://community.usa.canon.com/t5/Professional-Photo-Printers/imagePROGRAF-PRO-300-Print-Head-issues/m-p/399643#M14205 <P>Been trying to find a contact email for tech support. That page returns an error, so I'll post my issue here.&nbsp;</P><P>I use Red River Papers, and their 60/lb Polar Matte has an issue of the print head scraping the paper in the first inch of the print. I also hear it dragging across the paper.&nbsp;</P><P>Solutions? I have adjusted the print head in the advanced properties, but it hasn't stopped the problem. I have tried to set up a custom media, with the print head adjustment being successful, but the problem persists.&nbsp;</P><P>Dave</P><P>Windows 10 Pro Version 21H2</P><P>Aero 17" Laptop</P> Wed, 28 Dec 2022 20:23:23 GMT DTPhoto 2022-12-28T20:23:23Z https://community.usa.canon.com/t5/Professional-Photo-Printers/imagePROGRAF-PRO-300-Print-Head-issues/m-p/399643#M14205 <P>Been trying to find a contact email for tech support. That page returns an error, so I'll post my issue here.&nbsp;</P><P>I use Red River Papers, and their 60/lb Polar Matte has an issue of the print head scraping the paper in the first inch of the print. I also hear it dragging across the paper.&nbsp;</P><P>Solutions? I have adjusted the print head in the advanced properties, but it hasn't stopped the problem. I have tried to set up a custom media, with the print head adjustment being successful, but the problem persists.&nbsp;</P><P>Dave</P><P>Windows 10 Pro Version 21H2</P><P>Aero 17" Laptop</P> Wed, 28 Dec 2022 20:23:23 GMT https://community.usa.canon.com/t5/Professional-Photo-Printers/imagePROGRAF-PRO-300-Print-Head-issues/m-p/399643#M14205 DTPhoto 2022-12-28T20:23:23Z https://community.usa.canon.com/t5/Professional-Photo-Printers/imagePROGRAF-PRO-300-Print-Head-issues/m-p/399652#M14206 <P>Call Canon support 1-800- OK- CANON</P> Wed, 28 Dec 2022 21:30:43 GMT https://community.usa.canon.com/t5/Professional-Photo-Printers/imagePROGRAF-PRO-300-Print-Head-issues/m-p/399652#M14206 jrhoffman75 2022-12-28T21:30:43Z