topic Re: PIxma pro 100. Utility says magenta is out, but pale magenta is flashing in Professional Photo Printers

PIxma pro 100. Utility says magenta is out, but pale magenta is flashing

JeffCM — Tue, 08 Nov 2022 02:54:14 GMT

I'm on Mac OS 10.14.5, with printer driver 16.0.5.0. Printing from Photoshop CS 6. I've had no problems for several years with color until now.

I noticed smudging and green tones in a red zone on a photo print. I tried a test print which showed only a little magenta in the block. Several cleanings and 2 deep cleanings later, the magenta block remains empty on test prints. Printer utility is now telling me magenta is empty ( it is actually brand new) but when I open the top of the printer, the only cartridge flashing is pale magenta. (also new). All inks are in their correct slots.

Now unable to print anything as it insists I need a new magenta cartridge. Suggestions?

Re: PIxma pro 100. Utility says magenta is out, but pale magenta is flashing

ebiggs1 — Wed, 09 Nov 2022 15:12:35 GMT

Best suggestion at this point is to call Canon 1 (800) 652-2666. It looks like your printer needs repair.

Re: PIxma pro 100. Utility says magenta is out, but pale magenta is flashing

JeffCM — Tue, 08 Nov 2022 20:35:32 GMT

I asked a local tech guy if just replacing the pale magenta might work. Even though it was clearly almost full. Whaddya know, popping in a new pale magenta solved everything.

Re: PIxma pro 100. Utility says magenta is out, but pale magenta is flashing

robnich — Wed, 09 Nov 2022 19:54:59 GMT

It's a bit nit-picky of me, but Canon calls the ink Photo Magenta, not pale Magenta.