topic Re: Print head not installed in Professional Photo Printers

imagePROGRAF PRO-1000 Print head not installed

craigdavis1012 — Thu, 03 Nov 2022 17:45:38 GMT

So I turned on the printer after awhile and it now says the printer head is not installed, which it is?

What's Up? I tried unplugging and that did not work.

Re: Print head not installed

Stephen — Thu, 03 Nov 2022 15:46:11 GMT

Hello!

So that the Community can help you better, we will need to know more information.

What exact model printer are you using (usually on the top or front of the unit)?
Do you see any error messages?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Print head not installed

craigdavis1012 — Thu, 03 Nov 2022 17:38:07 GMT

The model is Imageprograf1000

Error is 140B

Using Mac with OS 13 and it is connected by USB....

Re: Print head not installed

Patrick — Mon, 07 Nov 2022 18:01:52 GMT

Hi craigdavis1012,

It would appear that your imagePROGRAF PRO-1000 would require service. If your imagePROGRAF PRO-1000 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your imagePROGRAF PRO-1000 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.