topic Re: My Canon PIXMA PRO-100 will not load paper in Professional Photo Printers

My Canon PIXMA PRO-100 will not load paper

Gridiron1952 — Fri, 28 Oct 2022 16:08:08 GMT

I need help. My Pixma pro 100 will not load any paper. I her the wheels turning but no feed. This printer had never been used.

Re: My Canon Pixma pro will not load paper

jrhoffman75 — Sat, 22 Oct 2022 22:14:57 GMT

Welcome.

First, make sure all the tape materials have been removed. Verify that the head and cartridges have been properly installed. The paper feed on the top of the printer (called the Rear Feed) can be fussy. Insert a single sheet of paper and be sure it is fully seated.

The Manual Feed (at the very rear of the printer) is less fussy. It's called Manual Feed because you should be feeding one sheet at a time.

It also works better when loading photo paper rather than general printer/copier paper.

Try that and report back.

Re: My Canon PIXMA PRO-100 will not load paper

Gridiron1952 — Wed, 02 Nov 2022 15:29:19 GMT

I got it to work most of the time. I put a thick piece of cardboard in the paper feed and it grabbed it and ran it through. It now grabs the paper and seems to work. I sometimes have to kind of push the paper down to get it to grab and it works. It prints fantastic quality pictures, so I want to keep it. It is 10 years old but was never used. I was given this printer. Will my ink cartridges from my old canon 9000 work with this Pixma pro 100?

Re: My Canon PIXMA PRO-100 will not load paper

jrhoffman75 — Wed, 02 Nov 2022 15:33:37 GMT

Could be that the rollers are dried out or developed a film with 10 years of sitting idle. Sounds like you have the fix.

Only CLI-42 cartridges will work. They are Pro-100 specific.

Re: My Canon PIXMA PRO-100 will not load paper

ebiggs1 — Wed, 02 Nov 2022 16:48:10 GMT

"Could be that the rollers are dried out or developed a film with 10 years of sitting idle."

You can try a qtip with some denatured alcohol to clean the rollers. If you are using the "rear feed" make sure both paper supports are extended and the paper guides are firmly against to paper. Very light bond paper may never feed reliably if that is what you are using. Canon brand paper is best but paper from Red River is also very good. Call them they will assist you on which papers are best for the Pro-100

Re: My Canon PIXMA PRO-100 will not load paper

ebiggs1 — Wed, 02 Nov 2022 16:51:58 GMT

I had a Pro-9000 and I have a Pro-100 but I don't remember what cartridges the 9000 used. I would guess they are not the same. Printer manufactures can't seem to ever use the same cartridge in a similar but newer model printer.

The 9000 might have used the 8 cartridge (?) but the Pro-100 uses the 42 cartridge.

Re: My Canon PIXMA PRO-100 will not load paper

jrhoffman75 — Wed, 02 Nov 2022 18:48:00 GMT

@ebiggs1 wrote:
I had a Pro-9000 and I have a Pro-100 but I don't remember what cartridges the 9000 used. I would guess they are not the same. Printer manufactures can't seem to ever use the same cartridge in a similar but newer model printer.
The 9000 might have used the 8 cartridge (?) but the Pro-100 uses the 42 cartridge.

CLI-42 cartridges have a different color mix - gray and light gray replace the red and green. Also a newer ink formulation; much better longevity.

Re: My Canon PIXMA PRO-100 will not load paper

ebiggs1 — Thu, 03 Nov 2022 14:59:56 GMT

Ah, OK. 😊

"Also a newer ink formulation; much better longevity."

Yes that is a fact on the longevity. I don't print very often now that I am retired but the Pro-100 always seems ready to go even though it might have been a month since last useage. I just did a somewhat rare for me anymore wedding photo print sessions. They look beautiful on Canon Pro Platinum paper.

Weddings have sure changed. In the beginning I did full wedding albums from the film to the darkroom to the album. Beautiful prints. Then digital. Everybody still wanted prints but from a printer not a darkroom. Done either by me or a pro print shop. That moved to a CD or a DVD with the images on them. Now all they want is a thumb stick.

This latest bride asks for six prints which is par for the course now.

Re: My Canon PIXMA PRO-100 will not load paper

jfumberg — Wed, 17 Jan 2024 17:15:46 GMT

I am having the same issue, with no luck. How can access the rollers to clean them?

Re: My Canon PIXMA PRO-100 will not load paper

jrhoffman75 — Wed, 17 Jan 2024 20:18:17 GMT

In the printer driver:

Re: My Canon PIXMA PRO-100 will not load paper

jfumberg — Wed, 17 Jan 2024 23:16:57 GMT

in my mac version it doesn't show me that menu. I will look tomorrow.

Re: My Canon PIXMA PRO-100 will not load paper

jrhoffman75 — Wed, 17 Jan 2024 23:51:30 GMT

In Printers & Scanners->Options->Utility->Open Printer Utility->Cleaning.

When folks don't supply the OS most people guess it's Windows.

Re: My Canon PIXMA PRO-100 will not load paper

jfumberg — Fri, 19 Jan 2024 19:05:38 GMT

Still not loading. It did the cleansing. But it still turns the wheels without grabbing the paper. When shutting down, it fed the paper through, which it was weird. But when I attempt to print, it won't feed the paper giving me the 1000 error. What else can I do?

Re: My Canon PIXMA PRO-100 will not load paper

ArthurJ — Thu, 25 Jan 2024 14:27:07 GMT

Hi,

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: My Canon PIXMA PRO-100 will not load paper

BodeBoni — Mon, 19 Aug 2024 09:38:43 GMT

Hi, I just had the same problem, did you managed to fix it? If yes, could you please share it here? Thanks.

Re: My Canon PIXMA PRO-100 will not load paper

ebiggs1 — Mon, 19 Aug 2024 20:11:53 GMT

Since this is a 8 month old post you are better off starting your own now thread. Explain the issue in detail as the more detailed it is the better for a solution.