topic Re: INK TANK FOR EU _ USE ONLY in Professional Photo Printers

PIXMA PRO-200 Ink Tank for EU Use Only

Paulg144 — Tue, 04 Oct 2022 13:22:18 GMT

INK TANK FOR EU _ USE ONLY

I opened an ink tank set, CLI-65 for my Canon Pro 200 printer, (which I purchase from Unique Photo), and found that one of the eight INK TANKS is for “EU SALE ONLY” my printer is not able to use this INK TANK. I contacted the company where I purchased the ink set and they said they could not honor my request.

Any suggestions where I can get help

Re: INK TANK FOR EU _ USE ONLY

jrhoffman75 — Sun, 02 Oct 2022 17:27:16 GMT

Did you try to actually use the cartridges? Does it specifically state EU SALE ONLY?

My Pro-100 cartridges have a trash can with an "X" overlay and the wording "EU ONLY"

That infographic means don't dispose in trash but it applies to EU ONLY.

Re: INK TANK FOR EU _ USE ONLY

Paulg144 — Sun, 02 Oct 2022 17:55:08 GMT

I tried to actually use the cartridges and got an error code on my Pro200 (I love the printer). It does specifically state EU Only. As soon as I opened the box I noticed that the LGY cart has a CLEAR tab to hold it in the printer. I tried it several times, rebooted the printer etc.

Re: INK TANK FOR EU _ USE ONLY

jrhoffman75 — Sun, 02 Oct 2022 18:11:56 GMT

What was the error code?

Does the cartridge look similar to this:

All of my recent Pro-100 cartridges have that infographic and all work fine.

Is the LGY cartridge a Canon OEM cartridge? I looked online and it seems like it should have a black tab.

Re: INK TANK FOR EU _ USE ONLY

Paulg144 — Sun, 02 Oct 2022 18:55:37 GMT

Support code 1660. I put to empty LGY back in the printer and I don't get a code.

Re: INK TANK FOR EU _ USE ONLY

Paulg144 — Sun, 02 Oct 2022 18:57:42 GMT

looks the same as yours. clear cart.

Re: INK TANK FOR EU _ USE ONLY

jrhoffman75 — Sun, 02 Oct 2022 19:02:49 GMT

That is not a Pro-200 Cartridge - its a Pro-100 version 42 vs 65

Re: INK TANK FOR EU _ USE ONLY

Paulg144 — Sun, 02 Oct 2022 19:14:30 GMT

I see that it's a 42 not a 65. I'm trying to get Canon or Unique photo (where I purchased) to replace it. It came in the boxed set for CLI-65. Stuff happens (PACKAGING QC) but now no-one want's to hear about it.

btw thanks a bunch for following up on this with me.

Re: INK TANK FOR EU _ USE ONLY

jrhoffman75 — Sun, 02 Oct 2022 19:20:16 GMT

Did you give Canon a call at 1-800-OK-CANON?

Re: INK TANK FOR EU _ USE ONLY

Paulg144 — Sun, 02 Oct 2022 19:32:02 GMT

Canon 800 is closed, I will try tomorrow. I'll let you know how this falls out. The place, Unique Photo in Philadelphia where I purchased the ink said SORRY... I bought the printer and a lot of other things from these guys. Very shortsighted customer service regarding on brainer issue.

Re: INK TANK FOR EU _ USE ONLY

jrhoffman75 — Sun, 02 Oct 2022 19:41:08 GMT

Agree. If they didn't think they could return to Canon for credit they should just eat a $20 problem and give you the correct item. Unless they are buying grey market stuff and not letting folks know.

Re: INK TANK FOR EU _ USE ONLY

Paulg144 — Wed, 05 Oct 2022 16:26:19 GMT

Canon took care of the issue. I called Canon on Monday, no problem, happy to help, I received a replacement cart today. How's that for customer service.