topic Re: Error code 1000 when trying to print from manual feed tray in Professional Photo Printers

imagePROGRAF PRO-300 Error code 1000 when trying to print from manual feed tray

AlisB — Tue, 04 Oct 2022 13:23:01 GMT

I'm using the ImageProGraf Pro-300, and I've been trying to print from the manual feed tray, but I keep getting the error message "There is no paper in the Top Feed." Of course there is no paper there — the paper is in the manual feed tray. I made sure the print settings on the printer know that it's manual feed, and in the software, I set the option to "auto" because there was no manual feed tray option. In addition, I reinstalled all my firmware, print driver, etc.

I would appreciate your suggestions! I'm working on a Mac.

Re: Error code 1000 when trying to print from manual feed tray

Patrick — Mon, 03 Oct 2022 20:00:57 GMT

Hi AlisB,

What version of OSX is installed on your Mac?

What application are you printing from?

In the application that you are using, if you click on File and Print, are you able to select Quality & Media as in the image below?

Please choose Manual feed from the Paper Source drop down and then click Print.

Are you able to print once performing this?

Re: Error code 1000 when trying to print from manual feed tray

AlisB — Mon, 03 Oct 2022 20:34:57 GMT

Thank you, Patrick! I'm using OS Monterrey v 12.1 printing from Photoshop. The new Canon software does not give me the option to select "Manuel Feed" from the dropdown. My only choices are below.

Re: Error code 1000 when trying to print from manual feed tray

ArthurJ — Wed, 05 Oct 2022 16:04:44 GMT

Hi,

Try opening and close the feed slot cover and then try to print again. If the issue persists, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

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