imagePROGRAF PRO-300 Issue? User error? Selected paper type changing upon print command

Bear22 — Thu, 29 Sep 2022 13:05:57 GMT

HI Guys,

When printing from the Canon PPL software I've noticed that the printer LCD display will change the paper type selected paper in PPL, as well as, the initial selection LCD user selection . This happens just after clicking the Print button on PPL. Typically, the LCD changes from the user selection to Letter Pro Platinum, regardless of the previous selections made just prior to initiating the print.

As as example: I select Baryta Photo Paper (General settings via PPL). I load a sheet of baryta paper into the manual (rear) feed tray. I then select Baryta Photo Paper via the printer LCD screen. I click the Print button in PPL. The printer job dialogue box posts. But then the printer LCD switches my selection from Baryta to Pro Platinum.

Is this normal? Is there a glitch in PPL? (my software version is 1.3.6). The printer driver is 24.20.0.0 (via a Macbook M1 machine). Is there a glitch with the driver?

Thoughts?

Thanks Much,

Is this normal; do you experience the same phenomenon?

Re: Canon Pro 300 Issue? User error?

Patrick — Wed, 28 Sep 2022 17:31:22 GMT

Hi Bear22,

It is recommended that you contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can quickly determine the cause of the issue that you are experiencing and resolve it for you via phone.

topic Re: Canon Pro 300 Issue? User error? in Professional Photo Printers

imagePROGRAF PRO-300 Issue? User error? Selected paper type changing upon print command

Re: Canon Pro 300 Issue? User error?