topic Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors! in Professional Photo Printers

Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

kcrichton — Tue, 16 Aug 2022 21:04:06 GMT

All of my ink ran out so I replaced everything with the correct ink and now it's printing everything with an ugly purple undertone...see attached photos for reference.

I've done all of the provided maintenance options and tried everything I can think of...has anyone had this issue? Does anyone know how to fix it? I have events coming up in the next week and orders I need to fulfill so I need this fixed asap!

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

jrhoffman75 — Wed, 17 Aug 2022 03:52:06 GMT

Are you using Canon brand ink?

Have you run a nozzle check?

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

kcrichton — Wed, 17 Aug 2022 03:56:57 GMT

Yes I’m using Canon brand ink! And I did do a nozzle check - including a photo of it!

thanks for your reply!

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

jrhoffman75 — Wed, 17 Aug 2022 04:06:13 GMT

Nozzle check looks good. Are you using the same paper and setting before and after the ink change?

I have a Pro-100 and I have never experienced all the ink running out at once.

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

kcrichton — Wed, 17 Aug 2022 04:07:31 GMT

Yes, I’m using the same everything…two of the colors ran out a bit ago but I just replaced the rest of the colors yesterday…I talked to support and they seemed confused today too 😭

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

jrhoffman75 — Wed, 17 Aug 2022 04:11:41 GMT

If you were printing with empty ink cartridges you could have damaged the print head. The design of the printer relies on ink for cooling the head. Did you get a warning message that the ink has run out? With a red X?

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

kcrichton — Wed, 17 Aug 2022 04:17:59 GMT

Oh wow I didn’t know that. I don’t recall having the ink run out before I replaced it but maybe it did? If that’s the case, do you know if a way to fix it? Or is the whole printer ruined?

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

jrhoffman75 — Wed, 17 Aug 2022 04:23:49 GMT

I think you should contact Canon support and elevate if necessary for resolution to your problem. If the first agent is confused ask to elevate your problem to a higher level.

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

kcrichton — Thu, 18 Aug 2022 12:32:14 GMT

Ok I will do that!

However I played around with it year yesterday and now it’s printing fine until the end of the page and that’s where it’s printing with a purple tint…see picture below. Do you know anything about that??

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

Cmbanceu — Mon, 12 Sep 2022 02:34:37 GMT

Did your problem ever resolve? I just bought the PRO 200. And my initial pages are doing this same purple undertone. Did a nozzle check. Looks fine. But any pinks/red/oranges/purples come out super blue and dark. Haven't found a solution yet.

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

jrhoffman75 — Mon, 12 Sep 2022 11:22:12 GMT

what software are you printing with?

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

Cmbanceu — Mon, 12 Sep 2022 14:17:55 GMT

Thanks John!
I'm using Adobe InDesign. I've read through some of your other responses on the forum and tried printing the test sheet you recommend. It was a little dull, but I'm assuming that's from the cheap card stock I'm using. However, the pinks and oranges still came through on the test. Could it be a setting in InDesign?

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

jrhoffman75 — Mon, 12 Sep 2022 14:30:33 GMT

I do not use InDesign. I have seen a number of posts here about folks having problems with InDesign printing.

Does the print selection module allow you to select "printer manages colors" or "InDesign manages colors"" or similar verbiage?

Do you select paper profiles?

Do you have photo paper or plain paper to run test images on?

Re: Help! I replaced all colors on my pixma pro 200 but it's printing awful colors!

Cmbanceu — Mon, 12 Sep 2022 17:58:29 GMT

I may have found the problem! Indesign only gave me the option of "InDesign manages colors". However, the driver settings always defaulted to "Canon Color Matching". Despite checking ColorSync, it never seemed to stay.

So, I manually adjusted the settings on the printer itself to "Color (Correcting off)" on the AirDrop Settings and it's MUCH better. And yes, you're right, the photo paper was beautiful in comparison to the card stock. Thanks so much for the ideas.