topic Re: Pixma Pro-10 cartridge issue in Professional Photo Printers

Pixma Pro-10 cartridge issue

markschepker — Tue, 08 Mar 2022 17:21:34 GMT

Hi,

After multiple deep cleanings, and replacement of cartridges, the Photo Black (PBK) color refuses to print at all.

Thank you for your thoughts.

Re: Pixma Pro-10 cartridge issue

jrhoffman75 — Tue, 08 Mar 2022 17:25:30 GMT

If you mean that despite cleaning cycles the nozzle check won't print PBK I would conclude your print head is clogged/failed and would need replacement.

Re: Pixma Pro-10 cartridge issue

markschepker — Tue, 08 Mar 2022 17:38:20 GMT

Can you recommend a tech in the St. Louis, MO area, 63132? Thank you for the quick response.

Re: Pixma Pro-10 cartridge issue

jrhoffman75 — Tue, 08 Mar 2022 17:41:41 GMT

Sorry I can't help. I live in New Hampshire. Do not have any knowledge about that area.

Re: Pixma Pro-10 cartridge issue

markschepker — Tue, 08 Mar 2022 17:47:08 GMT

Sorry, I thought you were from Canon.

Do you think that simply reseating the print head may work? I'm seeing that in the support notes here.

Thank you.

Re: Pixma Pro-10 cartridge issue

jrhoffman75 — Tue, 08 Mar 2022 19:26:46 GMT

You could try, but since only one nozzle seems to be mis-performing it wouldn't seem to be a likely problem.

I don't think Canon provides any support for this printer any more.