topic Re: impagePROGRAF-1000 maintenence cartridge availability in Professional Photo Printers

impagePROGRAF-1000 maintenence cartridge availability

PrintGeezer — Fri, 11 Feb 2022 07:03:28 GMT

For the past several months I've been unable to find anyone in the US that has an Mc-20 maintenance cartridge in stock. Worse yet, no one, including Canon can provide an estimate of when they will have stock. Frankly, I'm a bit incredulous that Canon would allow this to happen. Has this happened with other Canon pro level printers?

Does anyone have any information about mc-20 availability?

Re: impagePROGRAF-1000 maintenence cartridge availability

eoschlotz — Mon, 14 Feb 2022 19:56:34 GMT

Same for me.I have been waiting for months. My lovely Pro-1000 printer will become a brick soon when the MC-20 fills up. This will make it and the 2 boxes of ink I have for it become useless. If that happens, guess whose printer I will choose next? Hint, it doesn't start with "C".

Re: impagePROGRAF-1000 maintenence cartridge availability

ArthurJ — Wed, 16 Feb 2022 20:47:44 GMT

Hi,

I just checked the shop.usa.canon.com site and I see that the MC-20 Maintenance Cartridge is currently in stock. It can be found at the link below:

https://shop.usa.canon.com/shop/en/catalog/maintenance-cartridge-pro-1000-professional-inket-printer

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Re: impagePROGRAF-1000 maintenence cartridge availability

ArthurJ — Wed, 16 Feb 2022 20:48:55 GMT

Hi,

I just checked the shop.usa.canon.com site and I see that the MC-20 Maintenance Cartridge is currently in stock. It can be found at the link below:

https://shop.usa.canon.com/shop/en/catalog/maintenance-cartridge-pro-1000-professional-inket-printer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: impagePROGRAF-1000 maintenence cartridge availability

PrintGeezer — Wed, 16 Feb 2022 21:46:28 GMT

Arthur, thank you form your reply. While the availability solves a concern, I'm more concerned why Canon was silent for so long offering no information as to the status of mc-20 availability. It's a serious flaw in the culture of a company of Canon's stature. Basically you left your customers to operate their print businesses without help or care. Not good; and it creates concerns about the quality of post-sale support.

Re: impagePROGRAF-1000 maintenence cartridge availability

eoschlotz — Thu, 17 Feb 2022 00:49:24 GMT

Thanks ArthurJ! It was out of stock right before I made my original comment. I ordered 2 so I wouldn't be shut down by such a stupid little thing.

Re: impagePROGRAF-1000 maintenence cartridge availability

Roachbat — Thu, 17 Feb 2022 16:58:48 GMT

Unfortunately, when I put the products in my cart and try to check out, they show out of stock. This is beyond frustrating as I've not been able to print for six weeks. I guess I should've gone with the Epson.....

Re: impagePROGRAF-1000 maintenence cartridge availability

Roachbat — Thu, 17 Feb 2022 17:00:49 GMT

It shows in stock, but when I put in the cart, it shows out of stock....were you actually able to get an order in or did they just take your card # and now you're in line for when/if they actually come in? I haven't been able to print in 6 weeks...

Re: impagePROGRAF-1000 maintenence cartridge availability

eoschlotz — Thu, 17 Feb 2022 17:59:37 GMT

The cart showed the 2 I ordered were in stock at the moment I pulled the trigger and ordered. I have not received a final confirmation or shipping information. So maybe they ripped me off and are just holding my money. The charge is still pending at my bank, so they have not finalized it yet. Perhaps they lied. Would Canon do that? 😀

Re: impagePROGRAF-1000 maintenence cartridge availability

Stephen — Thu, 17 Feb 2022 18:08:22 GMT

If anyone has any questions regarding an order or availability, please reach out to our sales team. They are the only ones who have access to these systems. They are at 1-800-385-2155 Monday through Saturday from 9 am to 9 pm (ET).

Re: impagePROGRAF-1000 maintenence cartridge availability

eoschlotz — Thu, 17 Feb 2022 23:05:40 GMT

Update to my post of a few hours ago: I received an email saying my order shipped. I guess they weren't lying.

Re: impagePROGRAF-1000 maintenence cartridge availability

amiltonj44 — Tue, 01 Mar 2022 20:20:04 GMT

Seriously just after I spent more than $600.00 with Canon for a set of ink and now I have a printer just sitting there

Re: impagePROGRAF-1000 maintenence cartridge availability

amiltonj44 — Tue, 01 Mar 2022 20:21:30 GMT

NO you need to update this post there is no such stock at canon

Re: impagePROGRAF-1000 maintenence cartridge availability

amiltonj44 — Tue, 01 Mar 2022 20:23:46 GMT

I do have an epson which is 3 years old and still going - here I thought getting a canon was an upgrade

Re: impagePROGRAF-1000 maintenence cartridge availability

neilcar — Sun, 03 Apr 2022 23:35:31 GMT

The MC-20 remains out of stock everywhere. I've been looking for stock for several months now and, in the meantime, my PRO-1000 has been doing nothing but taking up space.

Re: impagePROGRAF-1000 maintenence cartridge availability

CanonUser99 — Tue, 12 Apr 2022 19:42:12 GMT

I have been unable to find MC-20 cartridges too. It is amazing that engineers would not program a bypass option for the MC-20 cartridge. I'm sure that no one desires ink to overflow, but anyone using a $1200 printer would realize the potential, but better than not being able to print. A flexible tube could be run from the exit port to a suitable container to contain the ink rather than have the printer sitting with a maintenance cartridge full message. Canon should realize that people use the printers in business and to be simply locked out is not acceptable. I am afraid that Canon does not wish to announce that it will be another 6 months before the MC20 cartridges are available. The estimates are that nothing will be leaving Asia for a very long period of time, so the Canon printers will be inactive for a long time.

Re: impagePROGRAF-1000 maintenence cartridge availability

Roachbat — Tue, 12 Apr 2022 20:40:54 GMT

I live in Nebraska, but found that Glazer camera in Seattle showed some online. I called them and they had four in stock so I ordered and received two of them a few weeks ago. After 3 months of no printing! I was about to bite the bullet and get an epson.

Re: impagePROGRAF-1000 maintenence cartridge availability

neilcar — Tue, 12 Apr 2022 20:42:57 GMT

They were briefly in-stock on Amazon for a modest amount of price gouging ($20/ea) instead of the $50+/ea that they had been. I have two arriving tomorrow but they seem to be completely out of stock now.