topic Re: Pixma Pro 100 Printing Issues with macOS Big Sur in Professional Photo Printers

Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Tue, 26 Jan 2021 14:09:55 GMT

I've been using my Pixma Pro 100 for 5+ years with a PC with no issues. I switched to macOS Big Sur, and now I'm getting blurred/hazy prints. I've tried printing through PhotoShop, Gimp and ColorSync. Here are the other things I tried with no success:

Deleted all printers/reset printers in Apple settings and readded Pro 100 with Canon IJ using latest drivers downloaded from Canon (did not use AirPrint or Bonjour to add the printer)
Tried Canon’s plugin Print Studio Pro in Photoshop
Hooked the computer directly up to printer with USB cable and tried to print
Updated the printer’s firmware to the latest version
Cleaned printer multiple times using Utility
Cleaned print heads manually

After all this, I hooked up my PC again, and it printed perfectly. Any advice?

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

jrhoffman75 — Tue, 26 Jan 2021 15:02:05 GMT

Welcome to the forum.

That is strange. I have a Pro-100 connected by USB to my Windows PC and via WiFi to a MacBook Air and iMac.

Prints are the same regardless of which I print from.

Can you post a screenshot of the prints from each computer? Are you using the latest driver (16 50 version)? Do you have a Canon camera (so you could try printing from Canon DPP)? Can you post the print setting dialog box?

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 17:12:05 GMT

Attached is a photo of the artwork I'm attempting to print (left: good print with PC; right: bad blurry/hazy print with mac).

- Using the latest driver

- No Canon camera

- I'll post the print setting dialog box later tonight

- Also tried printing with AirPrint last night. No luck.

Any suggestions are MOST appreciated!

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 17:18:56 GMT

Here's a screenshot of print dialogue box.

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

jrhoffman75 — Thu, 28 Jan 2021 17:24:47 GMT

@katiegarrison wrote:
Here's a screenshot of print dialogue box.

What software is this from?

Can you post a screenshot of your Printers & Scanners info?

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 17:27:14 GMT

I'm using ColorSync. So far, this software is giving the best results. And here's a screenshot. Let me know if you need something else!

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

jrhoffman75 — Thu, 28 Jan 2021 17:30:19 GMT

You are using the AirPrint version of the printer. It is an Apple driver that doesn't access any of the features of the Pro-100.

Click the "+" icon to add a printer and wait a few minutes for the Canon version to appear.

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 17:35:56 GMT

I just swtiched it back to Canon from AirPrint. AirPrint was a final "Hail Mary" attempt yesterday.

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

jrhoffman75 — Thu, 28 Jan 2021 17:42:36 GMT

I'm confused.

I only see the AirPrint version in Printers & Scanners.

Click Options and Supplies and post what you see.

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 17:42:21 GMT

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

jrhoffman75 — Thu, 28 Jan 2021 17:46:42 GMT

In case you didn't see my edit. Click Options & Supplies and post what you see.

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 17:49:01 GMT

Sorry for the confusion! I'm not tech-savvy, so figuring this out is a challenge. (I appreciate your patience!)

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

jrhoffman75 — Thu, 28 Jan 2021 17:50:20 GMT

OKJ. So you do have the "real" Canon driver.

I am not familiar with the ColorSync app.

Can you open the file you want to print in the Preview app?

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

jrhoffman75 — Thu, 28 Jan 2021 17:51:17 GMT

What kind of file is your artwork?

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 17:53:32 GMT

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 17:54:51 GMT

This one is a high-res jpeg. I've tried tiff as well. Details below.

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 17:56:02 GMT

I've tried test prints with ALL the various settings, and they're all blurry. Then I plug in my PC, and the first print is perfectly clear and sharp.

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

jrhoffman75 — Thu, 28 Jan 2021 17:57:05 GMT

OK.

If you select the dropdown arrow where it says Preview you will find a whole set of selections.

You should be able to select all te same options as you can in Windows.

What media type are you uisng? Is it Canon paper or a third party.

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 18:02:23 GMT

I'm using double sided matte photo paper (third party). I've been using the same paper, printer, same scanner/settings, editing software, file type, etc. for 5+ years with perfect results on PC. The day I switched to mac, I had issues.

Re: Pixma Pro 100 Printing Issues with macOS Big Sur

katiegarrison — Thu, 28 Jan 2021 18:03:19 GMT

And I've adjusted the print settings in dozens of ways with no luck. No matter the settings I choose, the prints are the same (blurry).