topic Re: Pixma Pro 100 not recognizing ink cartridges...any help or ideas? in Professional Photo Printers

Pixma Pro 100 not recognizing ink cartridges...any help or ideas?

Gravesart — Thu, 28 Oct 2021 17:34:51 GMT

My pixma pro 100 is not recognizing ink cartridges at all. Hoping someone can give me something to try. Message i get is "an ink tank cannot be recognized". It wont recognize any of them. For a few months, this happened every time i replaced ink, but turning it off and back on always fixed untill recently.

The lights are all on when i open it, but if i take one ink out they all go off, seemingly till I turn it off and back on.

Figured a longshot, but hoping for a miricle if anyone has advice or ran into this before.

Re: Pixma Pro 100 not recognizing ink cartridges...any help or ideas?

Patrick — Mon, 20 Dec 2021 20:04:04 GMT

Hi Gravesart,

Please open the cover to your printer and remove all of the ink tanks. Please make sure that all of the tape/cellophane has been removed from each ink tank.

Also, please make sure that you are using the correct ink. From left to right, the correct ink is:

CLI-42 M
CLI-42 PC
CLI-42 Y
CLI-42 BK
CLI-42 GY
CLI-42 PM
CLI-42 LGY
CLI-42 C

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com