topic Error updating firmware 2.031, PRO-10 in Professional Photo Printers

Error updating firmware 2.031, PRO-10

orfeous — Thu, 09 Dec 2021 13:31:53 GMT

Im unable to update firmware on my PRO-10 printer.
1.110 firmware are installed. Downloaded latest firmware from canon support site.
Tried with different USB-cables, different computers both PC and Mac.

When i press Start in the update program printers power status led starts blinking white.
After a while update status says transefering.. and then i got a blinking orange status led on the resume button. That flashes three times and then loops. Update program then throws an error.
Please do somebody know whats wrong?
Canon support couldnt help me when i contacted them via a filled in form.

I will attach a screenshot of the update program and the error.

Re: Error updating firmware 2.031, PRO-10

ebiggs1 — Thu, 09 Dec 2021 15:08:12 GMT

I have the same issue and I have no solution and neither does Canon.

Re: Error updating firmware 2.031, PRO-10

orfeous — Thu, 09 Dec 2021 15:17:29 GMT

I thought i was the only one with the issue. Not seen any other post about this.
Would be nice to have some kind of debug/verbose logging with the update.
The only error is the three orange led flashes. And there is no info about it anywere.

I hope they will work on a solution but i doubt it. The printer model is supported and all.

Re: Error updating firmware 2.031, PRO-10

jrhoffman75 — Fri, 10 Dec 2021 14:31:40 GMT

No solution required (other than perhaps some clarification in the download description). This is a known occurrence. Many posts on this forum and DPReview.

Explanation seems to be that 1. there are two versions of the circuit boards in the Pro-100 and Pro-10 printers. 2. the firmware update applies to the later versions of the printer which came with FW 2.0. 3. the 1.x FW for the Pro-100 and the Pro-10 is the latest.

Re: Error updating firmware 2.031, PRO-10

ebiggs1 — Fri, 10 Dec 2021 15:48:44 GMT

the 1.x FW for the Pro-100 and the Pro-10 is the latest.

That is what I decided and stopped trying. My printer(s) work fine as is but I didn't follow my own advice to not do FW upgrades if you don't need what the new FW offers.

Re: Error updating firmware 2.031, PRO-10

ebiggs1 — Fri, 10 Dec 2021 15:55:58 GMT

Tried with different USB-cables, different computers both PC and Mac.

I have or had five of the Pro-series printers. One is used fairly often while others sit for sometimes months. Six months even! However, they all still seem to work as intended. It is a good printer and confirms the if it ain't broke don't try to fix it scenario. If it is doing what you want forget the FW update.

Re: Error updating firmware 2.031, PRO-10

orfeous — Sat, 18 Dec 2021 14:40:03 GMT

Well that sucks! 😞

Re: Error updating firmware 2.031, PRO-10

jrhoffman75 — Sat, 18 Dec 2021 14:52:06 GMT

Why. That version of the hardware doesn’t require the update.