topic Re: PRO-10 stuck on huge paper size in Professional Photo Printers

PRO-10 stuck on huge paper size

cindybnyc — Wed, 08 Dec 2021 05:33:41 GMT

Every time I send something to my PRO-10, no matter what size paper I specify, it comes out enormous. For example, I sent this portrait, letter-sized document to the PRO-10:

and it came out like this:

Here are the settings:

Nothing I do seems to change this. Help!

Re: PRO-10 stuck on huge paper size

Stephen — Wed, 08 Dec 2021 13:16:22 GMT

Hello!

So that the Community can help you better, it will be helpful to know which Computer Operating System you're using (Windows Vista/7/8/10/11 or macOS 10.x/11.x/12.x), as well as the way you connect to your printer (USB or WiFi), and the software you're using (Photoshop, Microsoft Word, Adobe Acrobat, etc.).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: PRO-10 stuck on huge paper size

cindybnyc — Mon, 13 Dec 2021 02:27:09 GMT

I'm on an iMac running OS 10.14.6. The printer is connected via USB. I am using Pages 10.1 for word processing and Affinity Publisher 1.10.4 for layout, mostly for greeting cards. I have a PRO 100 going into exactly the same setup and never have this problem. I tried reinstalling the driver, turning the printer on and off, honestly anything I could think of, but the PRO 10 always does this giant printing, even with the smaller greeting card stock printing from Affinity Publisher, so I can't really use the printer. Very frustrating!