topic Re: HELP! Disconnected part and don't know where it is supposed to go in Professional Photo Printers

HELP! Disconnected part and don't know where it is supposed to go. Canon Pixma Pro-100

Dyerina — Wed, 24 Nov 2021 19:01:25 GMT

I was having the power light (white) and the resume light (orange) blinking continually in tandem, followed by a clanking sound. I opened the front compartment where the ink is and slid the cartridge box all the way to the right and found that my son had placed a paper towel in there and also pulled this out of place. Is this something I can put back myself or should I bring the printer somewhere to have this placed back into place? The printer is still blinking the same way and it is definitely not working. HELP! This is the link to the model I have. https://www.amazon.com/Canon-Wireless-Professional-Airprint-6228B002/dp/B0095F5BCS/ref=asc_df_B0095F5BCS/?tag=hyprod-20&linkCode=df0&hvadid=198099097186&hvpos=&hvnetw=g&hvrand=7529203573685993567&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9032139&hvtargid=pla-448421871077&psc=1

Canon Pixma Pro-100 Wireless Color Professional Inkjet Printer with Airprint and Mobile Device Printing.

Re: HELP! Disconnected part and don't know where it is supposed to go

shadowsports — Wed, 24 Nov 2021 18:48:04 GMT

Greetings,

That looks like an encoder timing strip.

Re: HELP! Disconnected part and don't know where it is supposed to go

Danny — Wed, 24 Nov 2021 18:33:49 GMT

Hi, Dyerina!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any additional details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: HELP! Disconnected part and don't know where it is supposed to go

Dyerina — Wed, 24 Nov 2021 18:59:23 GMT

Thank you Danny,

I added the name of the printer and model.

Re: HELP! Disconnected part and don't know where it is supposed to go

shadowsports — Wed, 24 Nov 2021 23:37:26 GMT

Greetings,

If thats the timing strip its not a user replaceable part. Thats not to say it can't be done, but there aren't instructions to do it.

Also not sure if its damaged or not.

This is the KB article to clean it:

Canon Knowledge Base - Cleaning the encoder (timing) strip - (PRO-10 / PRO-100)

If yours has been pulled out, deformed or stretched, it may not go back in correctly.