topic Re: Printing Problem with Pro-100 and Photoshop in Professional Photo Printers

Printing Problem with Pro-100 and Photoshop

JMDavis — Fri, 22 Aug 2014 00:35:52 GMT

This is my setup: using Mac Pro running Snow Leopard (10.6.8) & editing & printing from Photoshop CS 6. I have new Canon Pixma Pro-100 printer and set it up OK. First thing printed was a page from a document from MS Word on 8.5X11 plain paper - this came out OK. Next I fire up Photoshop and open a 4X6 inch image (just a snapshot in jpeg, landscape format) to do a test print. I set it up in the print dialog as 4X6 paper, Canon's Pro Glossy paper profile, rear tray, standard print quality, Photoshop manages the color. I load the paper in the rear tray close the covers and hit print.

Now, when it starts to print the printer moves about 3.8 inches of paper out of the printer and it starts printing on the remaining 2.2 inches then spits the paper out. It does this in Photoshop (any image, it doesn't matter), and it does it printing from Nikon’s Capture NX. I have been able to get it to print on the paper correctly using Apple's Preview program but that that's not going to do me any good. I was on the phone with Canon tech support for about 2 hours and they were completely puzzled suggesting I would have to use Canon's printing apps instead to print - that doesn't do me any good either. I want to be able to print from Photoshop. I have the most recent Canon driver, and Photoshop is up to date. Any one every heard of this or experienced the same problem? I don’t think I’ve overlooked anything. Thanks JMDavis!

Re: Printing Problem with Pro-100 and Photoshop

Patrick — Tue, 26 Aug 2014 13:56:24 GMT

Hi JMDavis,

Have you tried printing using the Print Studio Pro plugin for Photoshop? If this is not install, it is available for download from Canon's web site. To download and install Print Studio Pro, please follow these steps:

1. Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer

2. Type PIXMA PRO-100 in the "Enter Your Model Name" box and click GO.

3. On the Support page for your unit, click the 'Drivers & Software' link in the middle of the page.

4. Click Software.

5. Click on Print Studio Pro.

6. If you agree, please select the checkbox next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

7. Click on the Download button.

8. The file will be downloaded to your Downloads folder.

9. Once the download is complete, close all windows.

10. Double click [mpsp-mac-1_3_5-ea9_2.dmg] in your Downloads folder. Files will extract.

Follow the prompts and installation will complete.

Once installed, please open your image in Photoshop and print it using the Print Studio Pro plugin.

Re: Printing Problem with Pro-100 and Photoshop

ebiggs1 — Wed, 27 Aug 2014 13:09:20 GMT

"I want to be able to print from Photoshop."

Using the "plug-in" is still printing from Photoshop. It just intercepts the process as a different interface. Not a whole lot differeent than just PS without it. It is worth a try.

It let's you see exactly what is going to the printer.

Re: Printing Problem with Pro-100 and Photoshop

JMDavis — Wed, 27 Aug 2014 13:45:02 GMT

Yes, I tried using the Canon Plug In - "Print Studio Pro"- last night. And, yes, it did make things work OK - I can print to 4x6 paper and all comes out fine. Still, I'm just one of those people that thinks this isn't right. I should be able to print directly from Photshop CS 6. I'm used doing that, I've done it on my previous Epson printers and every where I look in various forums, and other sources in the net, people talk about printing to the Pro-100 from Photoshop - the major problems in these situations is "dark prints" and color that if off. I just can't figure out why this won't work - and I can't believe I'm the only one with this problem. Just had to vent.

Re: Printing Problem with Pro-100 and Photoshop

ebiggs1 — Fri, 29 Aug 2014 14:35:26 GMT

If it prints OK with PSP, you have a setting in Photoshop set wrong. I understand wanting to print "directly" from PS. That is the way I print. When set properly, the prints are fantastic. I have some color shifting with the exact same settings when printing from Lightroom. So I know there is some "changes" that Adobe is doing to the output file before printing.

Re: Printing Problem with Pro-100 and Photoshop

JMDavis — Sat, 30 Aug 2014 15:40:53 GMT

I was also thinking something set wrong in Photoshop - but where, and what?? I have gone over those settings more than 25 times and with each try it does the same thing no matter what I do. I've gone over the Photoshop preferences, worked on "print settings", and fiddled with print dialog for Photoshop. No matter what, it behaves the same.

I just can't see what there could be that is set wrong. I just know other people have to have the same set up I have (i.e. equipment, OS, software, and printer) yet I don't see other posts, stories, blogs - whatever - with this problem. I know I'm not that clueless about setting up a print job on a Mac - I've been working with computers 25 years and Photoshop for the last 14 years.

This is so frustrating. My wife says my age is catching up to me and that's when this type of thing happens - you get all forgetful. You said that you also print directly from Photoshop CS 6 - if these is anything (a setting, etc.) that you can think of that I could change - no matter how small, obvious, or whatever, let me know, please. JMDavis

Re: Printing Problem with Pro-100 and Photoshop

ebiggs1 — Sat, 30 Aug 2014 19:12:32 GMT

Did you go into page size? I know that will screw up LR

If it doesnt match.

Re: Printing Problem with Pro-100 and Photoshop

ebiggs1 — Sat, 30 Aug 2014 19:14:09 GMT

I am on my cell right now. I will look PS over more closely when I get home.

Re: Printing Problem with Pro-100 and Photoshop

JMDavis — Sun, 31 Aug 2014 14:42:00 GMT

Well I've had people advise to check the "page size", but I don't have anything labrled as such. I'm using a Mac so that might account for it, i.e. diffences in menu choices. The only thing I have that comes close is when I select print the Photoshop print dialog comes up - from there at the top I click on printer settings and from there can select a "paper size".

That all that comes close. JMDavis

Re: Printing Problem with Pro-100 and Photoshop

ebiggs1 — Sun, 31 Aug 2014 18:43:19 GMT

Choose File > Print.
Select the printer, number of copies, and layout orientation.
In the preview area at left, visually adjust the position and scale of the image relative to the selected paper size and orientation. Or to the right, set detailed options for Position And Size, Color Management, Printing Marks, and so on.
In Mac OS, expand the Color Management section, and select Send 16-bit Data to produce the highest possible quality.

Re: Printing Problem with Pro-100 and Photoshop

tschoole — Sat, 25 Nov 2017 22:44:36 GMT

Hello,

Have you solved this. I can't get the frigging printer to recognize Photoshop period. The printer goes through these gyrations like it is trying to but to no avail. Meanwhile, I can use my PC and use the generic proprietary bs and it will print a lovely print.

BUT I WANT TO USE PHOTOSHOP.

THe next thing I tried was doing my rendering in photoshop and then moving it to the Mac via thumb drive. IT was only a JPEG, but then I got an error message that the software did not recognize the file. I was under the impression that JPEG is JPEG on either platform, right? or am I wrong.

Any help would be appreciated.

I am wondering if it is platform related. Perhaps if I bought photoshop for PC it would work, but I don't really want to go through that.

Re: Printing Problem with Pro-100 and Photoshop

jrhoffman75 — Sun, 26 Nov 2017 11:24:21 GMT

I replied to your other post about printer. Did that help?

Do you know you can install two instances of Photoshop? You could download and install to both the PC and MAc.

Re: Printing Problem with Pro-100 and Photoshop

tschoole — Mon, 27 Nov 2017 23:51:24 GMT

Thank you for your kind conscern,

After printing from the Photos program on my Macbook, and after seeing the printer already added in systems preference, and having access to the utility program and the ink levels window, I have figured out that cs4 must just be incompatible. THere are no upgrades for CS4 so it must be unsupported by now.

I was hoping to avoid the cloud. Is that my only alternative, or are there still later versions of Photoshop in software form that I could buy on Ebay that are modern enough to be compatible.

Re: Printing Problem with Pro-100 and Photoshop

jrhoffman75 — Tue, 28 Nov 2017 00:21:45 GMT

You could consider Photoshop Elements. It’s not as powerful as Photoshop, due to the advances in PS over time it could be more powerful than CS4.

You could also look into Serif Affinity. It gets good reviews as a Photoshop alternative.

Re: Printing Problem with Pro-100 and Photoshop

jaimerene — Thu, 01 Feb 2018 18:39:16 GMT

I just bought this printer and every time I try to print something, the printer changes the orientation and prints it half the size of what I told it to print. I'm printing from Adobe PS CC 2018. I have checked every setting in photoshop and it is set to print portrait at 8" x 10" and fit to paper, etc. None of the settings are wrong. Why does my printer print it landscape on half the paper and sized 4x5?

Re: Printing Problem with Pro-100 and Photoshop

jrhoffman75 — Thu, 01 Feb 2018 18:42:42 GMT

Can you post a screenshot of the settings in PS.

Are you using Mac or PC?

Did you try printing using Print Studio Pro?

Re: Printing Problem with Pro-100 and Photoshop

jaimerene — Thu, 01 Feb 2018 18:49:18 GMT

Macbook Pro - it is set to Adobe manages color. I took away "scale to fit" and it seems to be pritting correctly now directly from PS. It's weird because I've done this before - taken away scale to fit and it still printed wrong so hopefully it works from now on.

Re: Printing Problem with Pro-100 and Photoshop

limvo05 — Thu, 12 Sep 2019 04:51:50 GMT

Hello, I am having almost similar issue. The printer prints just fine on 13x19, 8x10, 5x7, etc. but it wont print on 4x6. Every time the printer tried to print, it would load the paper in 1/3 of the way and then stuck. I am doing this via Lightroom. Have not tried to print using Photoshop but would be surprised to know that works with Photoshop and not Lightroom.