Pixma PRO-100 Printer Driver Problem

jrhoffman75 — Wed, 13 Aug 2014 15:16:26 GMT

After a year of printing with no problems I now get an error and crash when I try and select Matching in the printer driver.

In DPP I get an error that says "print driver host for 32bit application has stopped working" and the screen goes light and the cancel program box comes up.

Similar problem in Lightroom but it says "Lightroom has stopped working"

I deleted and reinstalled the printer driver and tried a fix from internet that involved clearing printer spool (which was empty) but no success.

Windows 7 x64 machine.

Any thoughts?

Re: Pixma PRO-100 Printer Driver Problem

Patrick — Mon, 25 Aug 2014 18:06:20 GMT

Hi jrhoffman75,

Uninstalling and reinstalling the PIXMA PRO-100's printer driver should resolve this issue. To do this, please disconnect the USB cable from the printer and follow these steps:

1. Place the PIXMA PRO-100's CDROM in the CDROM drive. If the welcome screen appears, exit it.

2. Click on Start and then Run. If Run is not in your Start menu, please follow these steps to add it:

2-1. Click Start.

2-2. Right click the Start menu and left click on Properties.

2-3. Click on the Customize button next to 'Start Menu'.

2-4. In the Customize Start Menu window, place a checkmark next to 'Run Command'.

2-5. Click OK in the Customize Start Menu window.

2-6. Click OK in the Properties window.

3. Click Browse. In the Browse window, click on "Computer".

4. Double click the CANON_IJ CDROM.

5. Double click the folder named WIN.

6 Double click the folder named Driver.

7. Double click the folder named DrvSetup.

8. Double click the file named DelDrv64.

9. In the Run box click OK and follow the on-screen prompts to remove the PIXMA PRO-100.

10. Once the printer has been uninstalled, restart the computer.

When the computer restarts, we will install your PIXMA PRO-100 again:

1. Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer

2. Type PIXMA PRO-100 in the "Enter Your Model Name" box and click GO.

3. On the Support page for your unit, click the 'Drivers & Software' link in the middle of the page.

4. Under Recommended For You, please click on the PRO-100 series Mini Master Setup.

5. If you agree, please place a checkmark next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

6. Click the Download button.

7. When the Save As box comes up, choose Desktop and click Save.

8. Once the download is complete, close all windows.

9. Double click [mast-win-pro_100-1_1-ucd.exe] to begin installation of the drivers.

Follow the prompts and installation will complete.

Once reinstalled, please attempt to print.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: Pixma PRO-100 Printer Driver Problem

jrhoffman75 — Mon, 25 Aug 2014 22:04:27 GMT

This did not resolve problem. Contacted support via link provided.

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Pixma PRO-100 Printer Driver Problem

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Re: Pixma PRO-100 Printer Driver Problem