topic Re: Photoshop not passing the image to Professional Print & Layout in Professional Photo Printers

Photoshop not passing the image to Professional Print & Layout

SRbaumbach — Thu, 16 Sep 2021 15:53:01 GMT

This started to happen after Apple updated MACs for security reasons. I re-installed the PPL software, resigned all my printers back in to no avail. PPL will print standalone and I can print from Photoshop but Photoshop refuses to pass an image on to PPL.

Computer : Mac(2013) "Trashcan"

OS is the very latest

Printers: Pro 1000, 2000 and 4000

PPL version 1.2.2

Re: Photoshop not passing the image to Professional Print & Layout

SRbaumbach — Fri, 17 Sep 2021 15:40:29 GMT

Maybe not clear enough. I bring an imgae up in Photoshop, use Automate to access PPL, PPL comes up with no image to print.

Re: Photoshop not passing the image to Professional Print & Layout

jrhoffman75 — Fri, 17 Sep 2021 16:38:23 GMT

Maybe give Canon a call at 1-800-OK-CANON.

Re: Photoshop not passing the image to Professional Print & Layout

SRbaumbach — Tue, 21 Sep 2021 16:42:16 GMT

Seems that this is a known issue due to Apple's security update version 11.6 Big Sur. When PPL is started from PS, the image is not passed for printing and it locks up PS resulting in a force quit. Work around is to either print using the PS print engine or use PPL stand alone which works nicely for JPEG and TIFF files. Canon is working on the problem. Typical software update on Apples's part: fix one thing, break many others.

Re: Photoshop not passing the image to Professional Print & Layout

Rachelsn — Tue, 05 Oct 2021 14:30:43 GMT

I'm also having this problem after updating to macOS Big Sur 11.6. I need to print for my business and I have seemed to have tried everything. Does Canon have a solution yet?

Re: Photoshop not passing the image to Professional Print & Layout

jrhoffman75 — Tue, 05 Oct 2021 15:23:41 GMT

This is a user supported forum. We don’t/can’t speak for Canon.

Are you sure you really need PP&L?

Have you tried printing direct from Photoshop?

Have you tried exporting from Ps and using PP&L in the free standing mode?

Re: Photoshop not passing the image to Professional Print & Layout

SRbaumbach — Tue, 05 Oct 2021 15:40:25 GMT

PPL does work well in stand alone. It actually works better when integrated into your workflow. I am a professional printer and can speak for Canon as with my last conversation with them, they said a fix is in the works. Use PPL stand alone for now and give it time. I think you'll like working with PPL better this way as this application is a memory hog but when used separately, you may go from Bridge and PS with ease. Let me know you thoughts as integration with PS may not be as important as you think.

Stephen

Canson Certified Print Lab #47

Re: Photoshop not passing the image to Professional Print & Layout

TodColbert — Sun, 16 Jan 2022 14:59:31 GMT

I have the same issue but with a twist. When I use Professional Print and Layout (PPL) as a stand alone application, it will only open the image file when I drag and drop, not when I initiate from the Open menu choice. I am running a new McBook Pro M1 on Monterey. I’m guessing the problem is due to security blocking but I have opened up permission for the program.