topic Re: Pro-100 Only Prints Blank Pages in Professional Photo Printers

Pro-100 Only Prints Blank Pages

BPBear — Sat, 26 Dec 2020 17:22:05 GMT

I'm only getting blank pages when printing to my Pro-100. Was getting good prints, and problem began with no 'warning signs.' All ink cartridges are full; have done all cleaning operations; latest print driver installed; test pages print blank; etc. Now I'm stuck. Help?

Re: Pro-100 Only Prints Blank Pages

jrhoffman75 — Sun, 27 Dec 2020 15:01:31 GMT

welcome to the forum.

When you say you did all the cleaning operations, did you also do a nozzle check? Is that what is coming out blank?

Try reseating the print head.

Canon Knowledge Base - Reinstall the Print Head - PIXMA PRO-10, PRO-100

Re: Pro-100 Only Prints Blank Pages

BPBear — Sun, 27 Dec 2020 15:49:02 GMT

Thanks for responding.

I have tried reseating the Print Head, but to no effect. I'm not sure what you mean by 'a nozzle check.' By 'all the cleaning operations' I mean all four possibilities from within the print utility - cleaning, deep cleaning, roller cleaning, etc. The nozzles themselves 'look' pristine when I have the print head removed (for reseating). Also, for the record, all the ink cartridges are at least half full.

Note: the issue appeared 'all of a sudden' - one day I'm printing crisp images on art/note cards, and the next day when I turn on the printer, nothiing but blank pages.

Re: Pro-100 Only Prints Blank Pages

jrhoffman75 — Sun, 27 Dec 2020 17:35:09 GMT

Probably a long shot, but it would determine if its a printer hardware problem or a problem sending data to printer.

Re: Pro-100 Only Prints Blank Pages

BPBear — Sun, 27 Dec 2020 18:04:51 GMT

I missed that. I'm on a Mac, and the Print Utility presents somewhat differently. See below. Once I know to look, the drop down shows 'Test Print' and selecting that reveals the 'Nozzle Check.'

But even when I run this check, I still get a blank page. So something fundamental with the Print Head seems out of whack.

Tx.

Re: Pro-100 Only Prints Blank Pages

ecohn — Wed, 08 Sep 2021 18:16:53 GMT

Has anyone found a solution to this yet? I am having the same issue. I have updated my firmware and drivers, cleaned everything and still printing blank pages.. HELP!

Re: Pro-100 Only Prints Blank Pages

BPBear — Wed, 08 Sep 2021 21:37:06 GMT

The ultimate solution for me, after phone consultation with Canon Support, was that the print head was dead, caput. The only cost-effective option was to replace the printer. And, since the Pro-100 is out of production, I wound up with a Pro-200.