topic Re: After the firmware update of the Pro-1000, the printer switches off after a few minutes in Professional Photo Printers

After the firmware update of the Pro-1000, the printer switches off after a few minutes

dbosli — Sun, 21 Mar 2021 12:53:28 GMT

After updating the firmware of my Pro-1000 to 3.0.2.0, I now have the following problem:

The printer switches itself off after a few minutes. When I switch it on again, it reports that it was not switched off correctly the last time and that I should use the power switch every time.

My printer is configured so that it never turns itself off. I checked this setting after the the update and then even set it once to 240 minutes. The effect remains.

Does anyone else have the same problem? What can I do there? Is there a possibility to switch back to the old firmware 3.0.1.0. This is not possible with the firmware on the Canon homepage.

Re: After the firmware update of the Pro-1000, the printer switches off after a few minutes

jrhoffman75 — Sun, 21 Mar 2021 12:55:43 GMT

Contact canon supporft at 1-800-OK-CANON

Re: After the firmware update of the Pro-1000, the printer switches off after a few minutes

dbosli — Sun, 21 Mar 2021 13:07:15 GMT

I have already done this via the Canon website in Switzerland.

Re: After the firmware update of the Pro-1000, the printer switches off after a few minutes

wrietvel — Thu, 15 Jul 2021 11:43:04 GMT

Here exactly the same problem. I have updated the firmware to 3.0.2.0 per the information panel on the printer and the switching off problem is exactly the same as described by dbosli.

This is extremely annoying and since downgrading the firmware is not possible, hereby a serious request for new firmware to alleviate this problem.