topic Re: pro 9000 issue in Professional Photo Printers

pro 9000 issue

ac209 — Sat, 09 Aug 2014 00:04:23 GMT

when trying to print the printer will draw the paper in than stop and after a few minutes I get a message saying pc cant communicate with printer

Re: pro 9000 issue

Danny — Sat, 09 Aug 2014 00:13:28 GMT

Hi, ac209!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: pro 9000 issue

ac209 — Sat, 09 Aug 2014 00:51:59 GMT

I am using windows 7 64 bit. I uninstalled the printer and the drivers and reinstalled the drivers and that didnt help. also made sure I got the latest from canons web site

Re: pro 9000 issue

ebiggs1 — Sat, 09 Aug 2014 13:29:29 GMT

Is it USB?

If it is USB, get a new high speed, high quality, USB cable that is designed for printers. Try to keep it around 6 feet in length.

Try a different USB port on you computer. They do go bad.

Also, just uninstalling a driver does not mean it gets uninstalled. You may need a "clean-up" utility to really remove it.

Re: pro 9000 issue

ac209 — Sat, 09 Aug 2014 14:11:46 GMT

I have an uninstaller program that will clean up any reg entries left also.

as fas as USB I use the one that came with the printer and it has worked fine since buying the printer. when I hit print in photoshop CC the paper will load in then stop and then I get the error where it says cannot communicate with printer

Re: pro 9000 issue

ebiggs1 — Sat, 09 Aug 2014 15:07:57 GMT

Two things here, a registry cleaner does not remove old drivers. And the USB cable can fail.

I would try a different cable and use a different port. But only after you are certain you have the correct driver installed.

These are basic, free, things you can do to trouble shoot the problem. Always do the easy stuff first. This may not be the problem but you have to elimate them.

Re: pro 9000 issue

ac209 — Sat, 09 Aug 2014 15:35:06 GMT

tried a different USB port and cable. no go. the uninstaller I use is not a reg cleaner it is an uninstaller for programs that will also look in the registry for left over reg entries from anything uninstalled and also remove them. I also manually remove items now and then from the registry with caution of course.

another thing I found out is it will print a 5x7 but nothing bigger and that is hit and miss also

Re: pro 9000 issue

ebiggs1 — Sat, 09 Aug 2014 16:22:07 GMT

If it prints at all, it means the computer is talking to the printer. Now look in PS CC amd any other setting you may have changed. If it did indeed work at one time.

Are you sure your sizes match?

Actually I would still look to the diver but you seem satified the old one has been 'completely' removed. BTW, All the drivers are under C:\Windows\System32\DriverStore\FileRepository

Re: pro 9000 issue

ac209 — Sun, 10 Aug 2014 21:13:41 GMT

still a no go. yes I checked settings in photoshop and I always double check settings to make sure size and paper are correct

thanks for taking the time. guess it is time for a new printer. will get the pro9000 markII as I still have a lot of ink for the 9000 or would get the pro100

Re: pro 9000 issue

jrhoffman75 — Mon, 11 Aug 2014 00:31:18 GMT

Does it do it with all programs or just PS? That would help determine if its the printer or a software issue.

Re: pro 9000 issue

ac209 — Mon, 11 Aug 2014 01:58:13 GMT

yes I tried printing thru ACDSEE with the same results

Re: pro 9000 issue

jrhoffman75 — Mon, 11 Aug 2014 09:58:03 GMT

I guess it is the machine. I know you said that you wanted to replace witha 9000 becuase of the ink you have, but before you make the decision look into the current rebates on the Pro-100. You can get one for under $100 from Amazon or B&H Photo after rebate. A great deal on an outstanding printer.

Re: pro 9000 issue

ebiggs1 — Mon, 11 Aug 2014 13:33:23 GMT

Will the printer print any aize or any other items? Regular texr for instance?

Try deleting your print spooler. If the printer will print something, it is not the problem.

Re: pro 9000 issue

ac209 — Mon, 11 Aug 2014 17:35:12 GMT

thanks for the tip but the rebates are only good if you buy certain other canon gear. I use nikon gear so that wont help but thanks anyway

Re: pro 9000 issue

jrhoffman75 — Mon, 11 Aug 2014 17:40:08 GMT

$300 rebate at B&H if you buy printer and some paper. No photo gear involved.

Re: pro 9000 issue

ac209 — Mon, 11 Aug 2014 17:41:40 GMT

ok I checked the spool folder and it was clear. I tried to print text and that worked so I tried printing the orignal 11x14 that was giving me the problem and finally got an error message that told me what the problem is. it said the printer settings in the photo were not compatible with this version of CC so I deleted the photo and re-edited it and than sent it to the printer and it printed

my new printer is on the UPS truck. it is the 9000 markII so a nerer version of mine. dont know what the differences are between the two to make it worth the upgrade except for faster printing speed. do you know what the differences are?

Re: pro 9000 issue

ac209 — Mon, 11 Aug 2014 17:42:54 GMT

darn it thanks. before you had to buy a body or lens

Re: pro 9000 issue

ebiggs1 — Tue, 12 Aug 2014 13:28:59 GMT

The differences are small. But the 9000 and the 9500/9500 II are obsolute printers.

I have all three but now I now have and use the Pro-100. One big difference is the siftware that is accociated with each.

The older ones "work" with the older OS's but the Pro-100 is designed for newer OS's. BTW, they all take different cartridges!

The 9xxx can not be had locally here any longer.